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Symptoms

Consider the following scenario:

  • You enable BitLocker Drive Encryption on a USB storage device that is connected to a Windows 7-based or a Windows Server 2008 R2-based computer.

  • When you run BitLocker To Go on the USB storage device, one of the following situations occurs and leads to an NTFS unexpected shutdown (also known as a dirty shutdown):

    • You disconnect the USB device without ejecting it.

    • The computer encounters a hard restart or shutdown, or encounters a power failure.

In this scenario, the USB storage device cannot be recognized or mounted on the computer. Additionally, when you run the Manage-bde.exe command on the removable storage device, the following error message is received:

ERROR: An error occurred (code 0x80070020):
The process cannot access the file because it is being used by another process.

Cause

This issue occurs because the virtualized boot block on the storage is created at a random location. Therefore, the virtualized boot block is overwritten by other files incorrectly.

Resolution

Update information

How to obtain this update

Microsoft Update

This update is available from the Windows Update website.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows Server 2008 R2

Download Download the update package now.

All supported IA-64-based versions of Windows Server 2008 R2

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Dumpfve.sys

6.1.7600.16385

55,584

14-Jul-2009

01:17

x86

Fvevol.sys

6.1.7600.17221

195,816

24-Jan-2013

04:51

x86

Dumpfve.sys

6.1.7600.16385

55,584

14-Jul-2009

01:17

x86

Fvevol.sys

6.1.7600.21432

196,328

24-Jan-2013

04:53

x86

Dumpfve.sys

6.1.7600.16385

55,584

14-Jul-2009

01:17

x86

Fvevol.sys

6.1.7601.18062

196,328

24-Jan-2013

04:47

x86

Dumpfve.sys

6.1.7600.16385

55,584

14-Jul-2009

01:17

x86

Fvevol.sys

6.1.7601.22230

196,328

24-Jan-2013

04:28

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Dumpfve.sys

6.1.7600.16385

55,128

14-Jul-2009

01:43

x64

Fvevol.sys

6.1.7600.17221

223,752

24-Jan-2013

05:41

x64

Dumpfve.sys

6.1.7600.16385

55,128

14-Jul-2009

01:43

x64

Fvevol.sys

6.1.7600.21432

223,752

24-Jan-2013

05:41

x64

Dumpfve.sys

6.1.7600.16385

55,128

14-Jul-2009

01:43

x64

Fvevol.sys

6.1.7601.18062

223,752

24-Jan-2013

06:01

x64

Dumpfve.sys

6.1.7600.16385

55,128

14-Jul-2009

01:43

x64

Fvevol.sys

6.1.7601.22230

223,768

24-Jan-2013

05:28

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Dumpfve.sys

6.1.7600.16385

82,248

14-Jul-2009

01:52

IA-64

Fvevol.sys

6.1.7600.17221

483,552

24-Jan-2013

04:52

IA-64

Dumpfve.sys

6.1.7600.16385

82,248

14-Jul-2009

01:52

IA-64

Fvevol.sys

6.1.7600.21432

484,064

24-Jan-2013

04:50

IA-64

Dumpfve.sys

6.1.7600.16385

82,248

14-Jul-2009

01:52

IA-64

Fvevol.sys

6.1.7601.18062

484,080

24-Jan-2013

04:41

IA-64

Dumpfve.sys

6.1.7600.16385

82,248

14-Jul-2009

01:52

IA-64

Fvevol.sys

6.1.7601.22230

484,064

24-Jan-2013

04:32

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_0e6ef9db05314fefc2dbcdfe668474b1_31bf3856ad364e35_6.1.7601.22230_none_b1a4970369362aa3.manifest

File version

Not applicable

File size

714

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

X86_2a6b39c5403a13d59b4c33d7de1cce8d_31bf3856ad364e35_6.1.7600.17221_none_75e1799c0df7b7f0.manifest

File version

Not applicable

File size

714

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

X86_640ee2fe98bc32065df3331a6b5e87e1_31bf3856ad364e35_6.1.7601.18062_none_61369a388def277c.manifest

File version

Not applicable

File size

714

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

X86_66d258cacdab0bf86057f077ddb0ed8a_31bf3856ad364e35_6.1.7600.21432_none_a94ff2d3d4f02282.manifest

File version

Not applicable

File size

714

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

X86_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7600.17221_none_2e97935141145286.manifest

File version

Not applicable

File size

35,383

Date (UTC)

24-Jan-2013

Time (UTC)

22:52

Platform

Not applicable

File name

X86_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7600.21432_none_2f1762605a3924bf.manifest

File version

Not applicable

File size

35,383

Date (UTC)

24-Jan-2013

Time (UTC)

22:52

Platform

Not applicable

File name

X86_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.18062_none_3053b0f13e5a478d.manifest

File version

Not applicable

File size

35,383

Date (UTC)

24-Jan-2013

Time (UTC)

22:52

Platform

Not applicable

File name

X86_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.22230_none_30fbbed257615dfd.manifest

File version

Not applicable

File size

35,383

Date (UTC)

24-Jan-2013

Time (UTC)

22:52

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_08ae60542d6498c835fcb14b98629223_31bf3856ad364e35_6.1.7600.21432_none_bd57445a838be289.manifest

File version

Not applicable

File size

718

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Amd64_1b1a122ae4155daceb8549a97531a576_31bf3856ad364e35_6.1.7601.18062_none_87494051e6d620d0.manifest

File version

Not applicable

File size

718

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Amd64_b0eb20980b94ea6ded98b03dfbc9e855_31bf3856ad364e35_6.1.7600.17221_none_4dfa9242cf8f803b.manifest

File version

Not applicable

File size

718

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Amd64_cdec8e4c241d347be214eea8a628418b_31bf3856ad364e35_6.1.7601.22230_none_c288eaaba7849758.manifest

File version

Not applicable

File size

718

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Amd64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7600.17221_none_8ab62ed4f971c3bc.manifest

File version

Not applicable

File size

35,387

Date (UTC)

24-Jan-2013

Time (UTC)

22:55

Platform

Not applicable

File name

Amd64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7600.21432_none_8b35fde4129695f5.manifest

File version

Not applicable

File size

35,387

Date (UTC)

24-Jan-2013

Time (UTC)

22:55

Platform

Not applicable

File name

Amd64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.18062_none_8c724c74f6b7b8c3.manifest

File version

Not applicable

File size

35,387

Date (UTC)

24-Jan-2013

Time (UTC)

22:55

Platform

Not applicable

File name

Amd64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.22230_none_8d1a5a560fbecf33.manifest

File version

Not applicable

File size

35,387

Date (UTC)

24-Jan-2013

Time (UTC)

22:55

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_368d1d57e928529bd03338f2c26c5558_31bf3856ad364e35_6.1.7601.18062_none_1428a98c48a5ba4d.manifest

File version

Not applicable

File size

716

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Ia64_a945d780d0c1bd63ab09aa1bfa0b0251_31bf3856ad364e35_6.1.7601.22230_none_7ef15710eafb9bb6.manifest

File version

Not applicable

File size

716

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Ia64_ca33786ff57340bdeede57f0732ffb65_31bf3856ad364e35_6.1.7600.17221_none_c15f360034003294.manifest

File version

Not applicable

File size

716

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Ia64_f582916cd4648777de25d7788d71ad45_31bf3856ad364e35_6.1.7600.21432_none_1993a278fe505c7c.manifest

File version

Not applicable

File size

716

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Ia64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7600.17221_none_2e99374741125b82.manifest

File version

Not applicable

File size

35,385

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Ia64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7600.21432_none_2f1906565a372dbb.manifest

File version

Not applicable

File size

35,385

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Ia64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.18062_none_305554e73e585089.manifest

File version

Not applicable

File size

35,385

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable

File name

Ia64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.22230_none_30fd62c8575f66f9.manifest

File version

Not applicable

File size

35,385

Date (UTC)

24-Jan-2013

Time (UTC)

22:49

Platform

Not applicable


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