Possible incompatibilities between Office programs and the Adobe Acrobat PDFMaker Office COM Addin add-in

Article ID: 2800094 - View products that this article applies to.
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Resolution

If you have the AdobeAcrobat PDFMaker Office COM Addin add-in installed on your PC and your Office programs are crashing or not responding, it could mean that the current version installed on your PC isn't compatible with your Office version.

If you want to check to see if the add-in is installed on your PC, do this:

Open any Office application, and click File>Add-Ins if you have Office 2010, for Office 2013 click File>Options>Add-Ins. You should see something similar to this which is in Outlook 2010.
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The screen shot for the Add-Ins of Outlook Options window
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There are 3 different ways to fix this issue:

Method 1: Upgrade your Adobe product
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Note: Fees may apply to upgrade your Adobe product.

Check here to see which version of the Adobe Acrobat PDFMaker Office COM Addin add-in is compatible with your Office version. If you see that your version isn't compatible, go ahead and try to upgrade your Adobe product to a later version that is compatible with your Office version.

If you're an advanced user and would like to check the PDFMOfficeAddin.dll version compatibility you can check
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here.
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Office versionSupported PDFMaker add-in versions
(check PDFMOfficeAddin.dll version)
2010 (32-bit)10.x and higher
2010 (64-bit)10.1 and higher
2013(32-bit)10.x andhigher
2013 (64-bit)10.1 and higher
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Method 2: Use the Fix-it to automatically disable the Acrobat PDFMaker Office COM Addin add-in
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You can run the Fix-it below that will automatically disable the add-in for you.

IMPORTANT When you download the troubleshooter, click Save in the File Download dialog box. When it's done, click Open folder, find the file (the name should start with O15CTRRemove) and double-click it to run the troubleshooter. If you click Open, you may have problems running the troubleshooter.
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The screen shot for File Download dialog box
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For a Windows 8 PC
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 Click on the Fix it button to disable the PDFMaker add-in.
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Fix this problem
Microsoft Fix it 20076
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For a Windows 7, Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003 PC
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Click on the Fix it button to disable the PDFMaker add-in.
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Fix this problem
Microsoft Fix it 50975
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Method 3: Manually disable the Acrobat PDFMaker Office COM Addin add-in
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If you have administrative permissions, you can also disable the add-in using the following steps in each Office program.

  1. Open your Office program and click on File>Options>Add-ins.
  2. In the Manage drop-down, select COM Add-Ins, and then click Go.
  3. Uncheck the box beside Acrobat PDFMaker Office COM Addin as shown below in Office 2010, and then click OK.
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    The screen shot for the COM Add-Ins
If you weren't able to disable the add-in by following the steps above, move on to the steps below:

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

First, close the Office program that you're having issues with when the PDFMaker add-in is loaded and follow the steps below to start the Registry editor:
For a Windows 8 PC
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From the Start screen, start typing CMD. In the results pane, swipe down on Command Prompt to reveal the charm bar, then click Run as administrator on the charm bar. If you are using a mouse, right-click Command Prompt to reveal the charm bar.
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For a Windows 7, Windows Vista or Windows XP PC:

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  1. Click Start>All Programs>Accessories.
  2. Right-click Command Prompt and then select Run as administrator.
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Now, click on the Office program below that you're having problems with and follow the steps listed to manually disable the PDFMaker add-in:
Access, Excel, Word, PowerPoint or Publisher
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Note: The <Office program> shown in the below registry key paths represents the name of the Office program that you're having issues with when the PDFMaker add-in is installed.
  1. Find and select the following key in the registry:

    HKEY_CURRENT_USER\software\microsoft\office\<Office program>\addins\Pdfmaker.OfficeAddin

    a. If the PDFmaker.<Office program>Addin key exists, modify the Load Behavior value under the key to 0 and continue to step 2.

    b. If the PDFmaker.<Office program>Addin key does not exist, continue to step 2.

  2. Repeat step 1 using both of these registry keys:
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Office\<Office program>\Addins\PDFMaker.OfficeAddin
    • HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\<Office program>\Addins\PDFMaker.OfficeAddin
  3. Close the Registry editor and open the Office program.
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Outlook
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  1. Find and select the following key in the registry:

    HKEY_CURRENT_USER\software\microsoft\office\Outlook\addins\PdfmOutlook.PDFMOutlook

    a. If the PdfmOutlook.PDFMOutlook key exists, modify the Load Behaviorvalue under the key to 0 and continue to step 2.

    b. If the PdfmOutlook.PDFMOutlook key does not exist, continue to step 2.
  2. Repeat step 1 using both of the following registry keys:
    • HKEY_LOCAL_MACHINE\software\microsoft\office\Outlook\addins\PdfmOutlook.PDFMOutlook
    • HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\Outlook\Addins\PdfmOutlook.PDFMOutlook

  3. Exit the Registry Editor and open Outlook.
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Visio
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  1. Find and select the following key in the registry:

    HKEY_CURRENT_USER\software\microsoft\Visio\addins\PDFMVisio.PDFMVisioCOMAddin

    Note The above registry path does not include the \Office subkey like the registry path used by other Office programs.

    a. If the PDFMVisio.PDFMVisioCOMAddin exists, modify the LoadBehavior value under the key to 0 and continue to step 2.

    b. If the PDFMVisio.PDFMVisioCOMAddin key does not exist, continue to step 2.
  2. Repeat step 1 using both of the following registry keys:
    • HKEY_LOCAL_MACHINE\software\microsoft\Visio\addins\PDFMVisio.PDFMVisioCOMAddin
    • HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Visio\addins\PDFMVisio.PDFMVisioCOMAddin

  3. Exit the Registry Editor and open Visio.
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Disclaimer: The third-party products discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2800094 - Last Review: September 12, 2013 - Revision: 6.0
Applies to
  • Microsoft Excel 2013
  • Microsoft Word 2013
  • Microsoft Outlook 2013
  • Microsoft Access 2013
  • Microsoft Publisher 2013
  • Microsoft Visio Professional 2013
  • Microsoft Visio Standard 2013
  • Microsoft Excel 2010
  • Microsoft Word 2010
  • Microsoft PowerPoint 2010
  • Microsoft Outlook 2010
  • Microsoft Access 2010
  • Microsoft Publisher 2010
  • Microsoft Visio Professional 2010
  • Microsoft Visio Standard 2010
Keywords: 
kbfixme kbmsifixme KB2800094

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