Graphic output is not displayed correctly on the screen of a Polycom telephone that is running Lync Phone Edition

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Article ID: 2802790 - View products that this article applies to.
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Symptoms

Assume that you have a Polycom telephone that is running Microsoft Lync Phone Edition. You install the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones that was released in December 2012. In this situation, you encounter one of the following issues:
  • The graphic output that is displayed on the screen of the telephone is shrunken. The graphic output does not fill the screen.
  • A white screen with vertical lines is displayed on the screen.

Resolution

To resolve this issue, install the following cumulative update:
2737911 Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: January 2013

More information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2802790 - Last Review: January 23, 2013 - Revision: 1.0
Applies to
  • Microsoft Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
Keywords: 
kbfix kbsurveynew kbexpertisebeginner kbqfe KB2802790

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