Article ID: 2803743 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
When an Office 365 pre-upgrade user tries to add new delegates or change existing delegates in his or her mailbox in Microsoft Outlook for Mac, the attempt fails. For example, when a user tries to change an existing delegate in Outlook for Mac, the user receives the following error message:
Could not get delegate information from the server. Please try again later.
This issue occurs if the following conditions are true:
To work around this issue, remove the delegate from the user's mailbox by using the Remove-MailboxPermission Windows PowerShell cmdlet in Exchange Online PowerShell. Then, reassign the delegate to the user's mailbox in Outlook for Mac. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to use the Get-MailboxPermission and Remove-MailboxPermission cmdlets, go to the following Microsoft TechNet websites:
Still need help? Go to the Office 365 Community
Article ID: 2803743 - Last Review: May 17, 2013 - Revision: 4.0
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