"To open this file, you must first install Microsoft InfoPath 2013 on this computer" message when you use SharePoint Designer to edit a SharePoint Online workflow

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Article ID: 2804405 - View products that this article applies to.
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PROBLEM

When you click an InfoPath form from the workflows settings page in SharePoint Designer 2013, you receive the following message:
To open this file, you must first install Microsoft InfoPath 2013 on this computer.

RESOLUTION

Microsoft has a released a fix for this issue. You can download this fix from the following Microsoft websites:
For x64-based systems
http://download.microsoft.com/download/2/1/1/21117D82-84F3-40B6-A063-9E8B5E09DF34/spd2013-kb2760243-fullfile-x64-glb.exe
For x86-based systems
http://download.microsoft.com/download/A/0/0/A00210C3-DEFE-46F5-BA11-49E33BF1696B/spd2013-kb2760243-fullfile-x86-glb.exe

Still need help? Go to the Office 365 Community website.

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Article ID: 2804405 - Last Review: July 3, 2014 - Revision: 5.0
Applies to
  • Microsoft SharePoint Online
Keywords: 
o365 o365e o365p o365a o365m o365022013 KB2804405

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