Article ID: 280567 - Last Review: January 29, 2007 - Revision: 5.3

Shared software components are removed when you uninstall Office 2000

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This article was previously published under Q280567
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SYMPTOMS

When you attempt to start a Microsoft Office 2007, Microsoft Office 2003 or Microsoft Office XP program, the Microsoft Windows Installer starts, and then you may receive the following message:
Please wait while Windows configures Microsoft Office version

Gathering required information...
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CAUSE

This behavior occurs when you follow these steps:
  1. You have Microsoft Office 2000 installed and configured on the computer.
  2. You install Microsoft Office XP or a later version of Office, and then, during Setup, you choose to keep the existing Office 2000 programs (and therefore, for the moment, have both versions of Office installed).
  3. You start an Office XP program or a program in a later version of Office.
  4. You uninstall Office 2000.
  5. You attempt to start an Office XP program or a program in a later version of Office.
This behavior occurs because when you uninstall Office 2000, you remove software components that are shared by both Office 2000 and Office XP or a later version of Office.
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RESOLUTION

To resolve this issue, allow the Windows Installer to continue configuring your Office XP or newer installation.
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APPLIES TO
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Word 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2007 with Business Contact Manager
  • Microsoft Office OneNote 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office Standard Edition 2003
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Keywords: 
kbtshoot kberrmsg kbstartprogram kbpending kbprb KB280567
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