Conversations and calls made on Lync Mobile devices are not synced with the user’s Exchange mailbox

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Article ID: 2806019 - View products that this article applies to.

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PROBLEM

Conversations and calls on Lync Mobile devices are not synchronized with the user's Microsoft Exchange mailbox. Therefore, these conversations and calls don’t appear in the Outlook conversation history folder or on the Conversations tab in Lync 2013. Additionally, conversations on other clients and devices are not displayed on the Conversations tab in the Lync Mobile client.

SOLUTION

No method currently exists to synchronize this data. Only calls and conversations from that particular device are displayed on the Conversations tab in the Lync Mobile client.

MORE INFORMATION

The conversations and calls from a Lync Mobile device aren't saved to the user’s Microsoft Exchange mailbox. As mentioned earlier, only calls and conversations from that particular device are displayed on the Conversations tab in the Lync Mobile client.

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Properties

Article ID: 2806019 - Last Review: May 31, 2013 - Revision: 6.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Lync Online
Keywords: 
o365062011 o365022013 o365 o365e o365p o365a o365m pre-upgrade after upgrade KB2806019

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