Article ID: 280725 - View products that this article applies to.
This article was previously published under Q280725
When you connect a USB Japanese 106/109 keyboard or a USB ten-key keyboard, the device may begin to work in an English 101/102 keyboard layout. Also, if you have another keyboard connected to the PS/2 port, the device begins to work as an English 101/102 keyboard also.
This behavior can occur for either of the following reasons:
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
Date Time Size File name ----------------------------------------- 12/11/2000 06:02pm 25,364 Keyboard.inf
To resolve this problem, change the layout to Japanese 106/109 keyboard:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Windows 2000 can detect the keyboard layout as USB Japanese 106/109 if the chip has the Plug and Play ID defined as the Japanese 106/109 keyboard layout (for example, as in the NEC 109 USB keyboard model PK-KB001).
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/249149/EN-US/ )Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
(http://support.microsoft.com/kb/822190/ )Japanese 106/109 keyboard uses an English 101/102 keyboard layout when you connect to a Terminal Server in a Terminal Services session
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