USB Keyboard Layout Incorrectly Changes to English 101

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Article ID: 280725 - View products that this article applies to.
This article was previously published under Q280725
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SYMPTOMS

When you connect a USB Japanese 106/109 keyboard or a USB ten-key keyboard, the device may begin to work in an English 101/102 keyboard layout. Also, if you have another keyboard connected to the PS/2 port, the device begins to work as an English 101/102 keyboard also.

CAUSE

This behavior can occur for either of the following reasons:
  • Your USB keyboard has a chip that has the Plug and Play ID defined as USB English 101/102 keyboard. Some USB Japanese 106/109 keyboards have an English 101/102 keyboard chip that also shares the Plug and Play ID. If you connect this type of USB Japanese 106/109 keyboard to your computer, Windows 2000 detects it as an English device, changing your system keyboard layout to English 101/102.
  • The Plug and Play ID for your USB keyboard is not defined in Keyboard.inf file. If the Plug and Play ID for your USB keyboard is not defined in the Keyboard.inf file, Windows 2000 cannot identify your keyboard model name. When you connect this type of Japanese 106/109 keyboard or USB ten-key keyboard, the device is treated as an HID keyboard device. In Windows 2000, the default is specified as a USB English 101/102 keyboard.
Because Windows 2000 only handles a single layout, all keyboards that are connected to your computer will be laid out in English 101/102 after the computer is rebooted.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
   Date        Time     Size    File name
   -----------------------------------------
   12/11/2000  06:02pm  25,364  Keyboard.inf
				

WORKAROUND

To resolve this problem, change the layout to Japanese 106/109 keyboard:
  1. Click Start, point to Settings, click Control Panel, and then double-click System.
  2. On the Hardware tab, click Device Manager.
  3. Click the plus sign (+) next to Keyboard to expand the branch.
  4. Double-click English 101/102 Keyboard or Microsoft Natural PS/2 Keyboard.
  5. On the Driver tab, click Update Driver.
  6. Click Next.
  7. Click Display a list of the known drivers for the device so that I can choose a specific driver, and then click Next.
  8. Click Show all hardware of this device class, click Japanese PS/2 Keyboard (106/109 Key), and then click Next.
  9. Follow the instructions to update the driver. After the process is finished, reboot your computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Windows 2000 can detect the keyboard layout as USB Japanese 106/109 if the chip has the Plug and Play ID defined as the Japanese 106/109 keyboard layout (for example, as in the NEC 109 USB keyboard model PK-KB001).

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
822190 Japanese 106/109 keyboard uses an English 101/102 keyboard layout when you connect to a Terminal Server in a Terminal Services session

Properties

Article ID: 280725 - Last Review: April 30, 2007 - Revision: 3.8
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbautohotfix kbhotfixserver kbbug kbfix kbqfe kbwin2000presp2fix KB280725

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