Memory Manager Allocates Paged Pool Before it Is Needed

View products that this article applies to.

This article was previously published under Q280790

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SYMPTOMS

A Windows 2000-based computer may become unstable and allocate large amounts of paged pool memory. Also, the computer may not be able to open large files, and the computer may not be visible on the network.

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CAUSE

This problem can occur because Memory Manager allocates paged pool memory for all page table entries to describe a section of memory when the section is created. This consumes large amounts of paged pool memory, and can make a computer unusable.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time     Version        Size       File name
   -----------------------------------------------------------
   11/03/00    12:47pm  5.0.2195.2639  1,600,000  Ntkrnlmp.exe
   11/03/00    12:47pm  5.0.2195.2639  1,600,000  Ntkrnlma.exe
   11/03/00    12:48pm  5.0.2195.2639  1,620,000  Ntkrpamp.exe
   11/03/00    12:46pm  5.0.2195.2639  1,580,000  Ntoskrnl.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.The 280790 hotfix, which eliminates this memory limit, can be found in Windows 2000 Service Pack 2 (SP2).

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

After you apply the hotfix that is described in this article, Memory Manager allocates paged pool memory when the memory is needed, instead of when it is created.

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