64-Bit UE-V applications crash on exit when Citrix EdgeSight is installed

Article ID: 2808222 - View products that this article applies to.
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Symptoms

In Microsoft User Experience Virtualization (UE-V) environments that also have the Citrix EdgeSight client agent installed, 64-bit applications may crash on exit.  An event similar to the following will be logged in the Application Event Log:

Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: notepad.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc9b3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000137940000
Faulting process id: 0x1cd4
Faulting application start time: 0x01cdfa53cea834b0
Faulting application path: C:\Windows\system32\notepad.exe
Faulting module path: unknown
Report Id: 0e8c3125-6647-11e2-9e05-005056be032c

Cause

This is a known issue in UE-V version 1.  This is scheduled to be resolved in a future update.

Resolution

As a workaround to this issue, it is possible to add an exclusion for the crashing application. To exclude an application, add the name of the executable to the following Registry value: 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\rskcore
Name:          UviProcessExcludes
Type:            REG_SZ
Data:             <application1>.exe;<application2>.exe; 

Where <applicationx> is the name of the 64-bit executable.  For example:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\rskcore
Name:          UviProcessExcludes
Type:            REG_SZ
Data:             notepad.exe;winword.exe

See http://blogs.technet.com/b/virtualworld/archive/2010/07/07/r6030-crt-not-initialized.aspx for more details.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2808222 - Last Review: January 28, 2013 - Revision: 2.0
Applies to
  • Microsoft User Experience Virtualization
Keywords: 
KB2808222

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