On a system that has Microsoft Office Outlook 2007, Microsoft Office Outlook 2003, or Microsoft Outlook 2002 installed, you attempt to send an e-mail message by using the Send To command in an earlier version of a Microsoft Office program. When you do this, you receive one of the following error messages:

•

Program could not start the e-mail program. Check your network connection. Make sure Office is installed correctly, your e-mail program is set up correctly, and you can connect to your e-mail server. To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message: 1100267, 100486, or 1202373

•

Program could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation. To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message: 200785 or 502859

Note For Office 2003 system, the Send To button in Microsoft Office Outlook is disabled instead of the error message occurs.

Back to the top

To work around this issue, you can use one of two methods. The first method is to save the file in the application (Excel, Word, etc), create a new e-mail message, attach the file, and then send the e-mail message.

The second method is to revert to an earlier version of Outlook, or to upgrade the remaining earlier versions of Office programs to the later version of Office that is installed on the computer.

Note Microsoft recommends that you use the same version of Office Outlook and the same version of the Office system.

Back to the top

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top