Article ID: 281047 - View products that this article applies to.
This article was previously published under Q281047
When an E-mail Notification appears in the system tray that signals you that an incoming message has arrived and you click the E-mail Notification icon, there is no new message in your Inbox.
This behavior occurs because there may be a rule that is moving incoming messages to another folder in the Folder list or mailbox.
NOTE: If you click the E-mail Notification icon in the system tray, it takes you to the Inbox by design whether your new message is in the Inbox or in another folder.