A new e-mail message does not appear in your Outlook Inbox when you receive an e-mail notification

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Article ID: 281047 - View products that this article applies to.
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When an E-mail Notification appears in the system tray that signals you that an incoming message has arrived and you click the E-mail Notification icon, there is no new message in your Inbox.


This behavior occurs because there may be a rule that is moving incoming messages to another folder in the Folder list or mailbox.

NOTE: If you click the E-mail Notification icon in the system tray, it takes you to the Inbox by design whether your new message is in the Inbox or in another folder.


Article ID: 281047 - Last Review: January 29, 2007 - Revision: 2.1
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
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