Article ID: 2810495 - View products that this article applies to.
When you try to add Kerio or iCloud (formerly known as MobileMe) email accounts to your Surface device or to Windows Phone 8, Windows RT, or Windows 8, you may experience issues. This article describes those identified issues and their workarounds.
This article will likely be updated for any other account types that have to have specific settings to enable the account to function correctly.
Before you follow these steps, make sure that your device is running the latest updates. Check Windows Update for any available Windows updates, and check for mail app updates. Mail app updates are available from the Windows Store.
Kerio mail on Windows 8 or Windows RTA Kerio email account requires you to import a mail certificate. You can find the location of the certificate from the mail server settings options. From there, you can download your own personal certificate.
Note If you are not sure how to do this, ask your mail administrator for help.
Kerio mail on Windows Phone 8You do not have to import a certificate for Windows Phone 8. However, you have to make sure that your settings are correct and that you are using a valid account.
Note Initial attempts to add a Kerio email account to you Windows Phone 8 device may not be recognized.
iCloud on Windows 8 or Windows RTBefore you configure the settings, make sure that you have the latest update for the mail app. To update a Windows 8 or Windows RT device, follow these steps:
iCloud on Windows Phone 8In order to use your iCloud (formerly known as MobileMe) email account, configure the settings in the following table on your Windows Phone 8 device.
For more information about iCloud mail server settings, go to the following Apple support page:
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iCloud: Mail server informationThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.