After updating the SharePoint List component, Microsoft Dynamics CRM document management features are unavailable or present script errors

Article ID: 2810528 - View products that this article applies to.
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Symptoms

After updating the SharePoint List component for compatibility with the Microsoft Dynamics CRM Online December 2012 Service Update or Update Rollup 12, users continue to experience script errors or other issues when attempting to access document management features.

Cause

The previous SharePoint List component needs to be de-activated before installing the updated SharePoint List component. 

Resolution

To resolve the issue, the previous SharePoint List component needs to be deactivated. Then, the updated SharePoint List component can be installed and activated. 

1. In SharePoint, click Site Actions, and then click Site Settings.

2. In Site Settings, under Galleries, click Solutions.

3. Select the existing 'crmlistcomponent' solution and click Deactivate from the ribbon.

4. In the Deactivate Solution dialog box, click Deactivate and then click Close.

5. In the Ribbon, select Upload Solution.

6. In the Upload Document dialog box, click Browse, and then select the updated crmlistcomponent.wsp file. Click Ok and Close the Solution Gallery dialog box. Note that the Modified time column should now reflect the current time.

7. Select the 'crmlistcomponent' and click Activate from the ribbon.

8. In the Activate Solution dialog box, click Activate and then click Close.

9. Confirm that the updated List Component now reflects a new Modified time and has a Status of Activated.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2810528 - Last Review: January 29, 2013 - Revision: 1.0
Applies to
  • Microsoft Dynamics CRM 2011
Keywords: 
kbmbsmigrate kbsurveynew KB2810528

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