Article ID: 2810590 - View products that this article applies to.
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Resolution

Adding https://*.live.com to Trusted sites in Internet Explorer can solve an error you may get while trying to purchase an Office suite, like Office 365 Home, online. This is the error you may get when you're on the billing page:

"Sorry, we couldn’t complete your purchase. Please use the following information to update your browser settings and try again: Updating browser settings.”


Here's how you can add the https://*.live.com domain as a trusted site:
  1. Open Internet Explorer.
  2. Click the Tools button, and then click Internet Options.
  3. Click the Security tab, and choose Trusted sites.
  4. Click Sites.
  5. Type https://*.live.com in the Add this website to the zone field, and then click Add.
  6. Click Close, and then click OK.
You may also need to add the domain to the Local Intranet security zone. To do this:
  1. Open Internet Explorer.
  2. Click the Tools button, and then click Internet Options.
  3. Click the Security tab, and choose Local intranet.
  4. Click Sites.
  5. Click Advanced.
  6. Type https://*.live.com in the Add this website to the zone field, and then click Add.
  7. Click Close, and then click OK twice.



Properties

Article ID: 2810590 - Last Review: April 16, 2014 - Revision: 5.4
Applies to
  • Microsoft Office 365 Home
  • Microsoft Office Home and Student 2013
  • Microsoft Office Home and Business 2013
  • Microsoft Office Professional 2013
Keywords: 
mscommunity kbadtechnical kbmsccsearch kbmsccsales kbamarketplace KB2810590

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