Article ID: 2811566 - View products that this article applies to.
Consider the following scenario:
In this scenario, you may find error messages in the Application log that resemble the following:
For instances of SQL Server (SQLServr.exe)
sqlservr (3472) An attempt to open the file "C:\Windows\system32\LogFiles\Sum\Api.log" for read only access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).
sqlservr (3472) Error -1032 (0xfffffbf8) occurred while opening logfile C:\Windows\system32\LogFiles\Sum\Api.log.
For instances of SQL Server Analysis Services (Msmdsrv.exe)
msmdsrv (4680) An attempt to open the file "C:\Windows\system32\LogFiles\Sum\Api.chk" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).
msmdsrv (4680) Error -1032 (0xfffffbf8) occurred while opening logfile C:\Windows\system32\LogFiles\Sum\Api.log.
This problem occurs because of insufficient permissions for the service startup accounts for SQL Server and for SQL Server Analysis Services when the services access the following folder for logging as a part of the Software Usage Metrics feature:
To work around this problem, add read/write permissions manually to the service accounts that are used by SQL Server (sqlservr.exe) and SQL Server Analysis Services (msmdsrv.exe) to access the \Windows\System32\LogFiles\Sum folder.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The Software Usage Metrics feature uses the User Access Logging Service in Windows Server 2012. For more information, see User Access Logging Overview
Article ID: 2811566 - Last Review: April 18, 2013 - Revision: 4.0
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