Cannot activate Office 2013 on a new computer

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Article ID: 2811648 - View products that this article applies to.
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Summary

When you enter a product key and then click Activate to active Microsoft Office 2013 for the first time on a new computer, you receive the following error message:
This product key is for Microsoft Office <Edition Name> 2013, which isn't currently installed

Cause

This issue may occur if you install KB2760624, KB2760621, or KB2752100 before you activate Office. If you do this, the following folder may be removed:
<system drive>\ProgramData\Microsoft\OEMOffice15

Resolution

To resolve this issue, reinstall Office from the Office website or from another media. To download and reinstall Office from the Office website, go to the following Microsoft website:
Get Office

Applies to

This article applies to:
  • Computers that have Office 2013 preinstalled, purchased and activated between January 29, 2013 and February 4, 2013.
  • Computers that have Office 2013 preinstalled, on which KB2760624, KB2760621, or KB2752100 is installed before you try to activate Office.

Properties

Article ID: 2811648 - Last Review: January 31, 2013 - Revision: 1.0
Applies to
  • Microsoft Office Professional Plus 2013
  • Microsoft Office Professional 2013
  • Microsoft Office Professional Academic 2013
  • Microsoft Office Home and Business 2013
  • Microsoft Office Home and Student 2013
  • Microsoft Office Personal 2013
  • Microsoft Office Standard 2013
Keywords: 
kbsurveynew kbtshoot kbexpertiseinter KB2811648

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