Cannot activate Office 2013 on a new computer

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Article ID: 2811648 - View products that this article applies to.
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When you enter a product key and then click Activate to active Microsoft Office 2013 for the first time on a new computer, you receive the following error message:
This product key is for Microsoft Office <Edition Name> 2013, which isn't currently installed


This issue may occur if you install KB2760624, KB2760621, or KB2752100 before you activate Office. If you do this, the following folder may be removed:
<system drive>\ProgramData\Microsoft\OEMOffice15


To resolve this issue, reinstall Office from the Office website or from another media. To download and reinstall Office from the Office website, go to the following Microsoft website:
Get Office

Applies to

This article applies to:
  • Computers that have Office 2013 preinstalled, purchased and activated between January 29, 2013 and February 4, 2013.
  • Computers that have Office 2013 preinstalled, on which KB2760624, KB2760621, or KB2752100 is installed before you try to activate Office.


Article ID: 2811648 - Last Review: January 31, 2013 - Revision: 1.0
Applies to
  • Microsoft Office Professional Plus 2013
  • Microsoft Office Professional 2013
  • Microsoft Office Professional Academic 2013
  • Microsoft Office Home and Business 2013
  • Microsoft Office Home and Student 2013
  • Microsoft Office Personal 2013
  • Microsoft Office Standard 2013
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