Outlook 2010 Room Finder does not show any conference rooms

Article ID: 2811855 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • Microsoft Outlook 2010 is configured to access a Microsoft Exchange Server 2010 mailbox with an Exchange cached mode profile.
  • You create a new meeting and use the Room Finder feature.
  • The room lists are displayed but under Choose an available Room the conference rooms are not displayed.

Cause

The offline address book (OAB) is generated by Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007. In order for the Room Finder feature to work, the OAB must be generated by Exchange 2010 or a later version.

Resolution

Use the following steps to reconfigure the Exchange servers so that Exchange Server 2010 is generating the OABs:
  1. Move the OAB generation from the older version of Exchange server to an Exchange Server 2010 mailbox server. Depending on the versions of Exchange Server in your environment, please go to the following Microsoft web sites for more information:

    Exchange 2003: Configuring Exchange Server 2003 Offline Address Books

    Exchange 2007: Managing Offline Address Books

    Exchange 2010: Managing Offline Address Books
  2. Force an OAB update to create a folder for the OAB on the Exchange Server 2010 mailbox server. For more information about how to do this, go to the following Microsoft website:

    Update the Offline Address Book
  3. In Outlook 2010, verify that the new OAB is fully downloaded and working successfully. To download the address book, follow these steps: 
    1. On the Send/Receive tab, click Send/Receive Groups, and then click Download Address Book.
    2. In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is checked.
    3. Click OK.
  4. Schedule a meeting and use the Room Finder feature to verify that the list of conference rooms are available.

More information

The issue does not occur when you use an Online mode profile. 
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2811855 - Last Review: July 29, 2013 - Revision: 1.0
Applies to
  • Microsoft Outlook 2010 with Business Contact Manager
  • Microsoft Outlook 2010
Keywords: 
KB2811855

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