Visio2000: Error When You Quit Visio or Close Drawing with Many Custom Menu or Toolbar Items

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Article ID: 281301 - View products that this article applies to.
This article was previously published under Q281301
This article has been archived. It is offered "as is" and will no longer be updated.
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SYMPTOMS

When you close drawing files or quit Microsoft Visio, you may receive the following error message:
The instruction at <0xXXXXXXXX> referenced memory at <0xXXXXXXXX>. The memory could not be read.

CAUSE

This problem occurs when you open many drawings (.vsd or .vst files) that each contain many custom user-interface objects (such as toolbars, stencils, or menu objects) that have associated Microsoft Visual Basic for Applications (VBA) macros.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   12/12/00  4:03PM  5.0.2920.0   2055952 q281301.exe   x86
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   12/12/00  3:57PM  6.1.0.1211   5107712 VisLib32.dll  x86
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 281301 - Last Review: October 21, 2013 - Revision: 1.7
APPLIES TO
  • Microsoft Visio 2000 Service Release 1
  • Microsoft Visio 2000 Service Release 1
  • Microsoft Visio 2000 Service Release 1
  • Microsoft Visio 2000 Service Release 1
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbdtacode kbfix kbqfe KB281301

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