Application freezes when you access a password protected certificate in Windows 8 or Windows Server 2012

Article translations Article translations
Article ID: 2813237 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

When you use an application to access a password protected certificate on a computer that is running Windows 8 or Windows Server 2012, the application freezes.

For example, assume that Microsoft Outlook 2010 or Outlook 2013 is installed on a computer that is running Windows 8 or Windows Server 2012. When you open or send an email message that contains a digital signature or is encrypted by a password protected certificate, Outlook freezes.

Note The issue does not occur if you right-click the icon of the application and then select Run as Administrator before you open the certificate.

Cause

This issue is caused by a deadlock situation that occurs when the application calls a function and then waits to receive the prompt for the password.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

Collapse this imageExpand this image
assets folding start collapsed
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 and Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
Collapse this imageExpand this image
assets folding start collapsed
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ncryptprov.dll6.2.9200.20623168,44802-Feb-201307:03x86
Collapse this imageExpand this image
assets folding end collapsed
For all supported x64-based versions of Windows 8 and of Windows Server 2012
Collapse this imageExpand this image
assets folding start collapsed
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ncryptprov.dll6.2.9200.20623212,99202-Feb-201306:54x64
Ncryptprov.dll6.2.9200.20623168,44802-Feb-201307:03x86
Collapse this imageExpand this image
assets folding end collapsed
Collapse this imageExpand this image
assets folding end collapsed

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Collapse this imageExpand this image
assets folding start collapsed

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
Collapse this imageExpand this image
assets folding start collapsed
Collapse this tableExpand this table
File nameX86_44c13da315251923c7d755220445bbc1_31bf3856ad364e35_6.2.9200.20623_none_34dc40d665c0cef0.manifest
File versionNot applicable
File size702
Date (UTC)04-Feb-2013
Time (UTC)21:27
PlatformNot applicable
File nameX86_microsoft-windows-ncryptprov-dll_31bf3856ad364e35_6.2.9200.20623_none_1bea5caf7e6905dc.manifest
File versionNot applicable
File size2,586
Date (UTC)02-Feb-2013
Time (UTC)08:36
PlatformNot applicable
Collapse this imageExpand this image
assets folding end collapsed
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
Collapse this imageExpand this image
assets folding start collapsed
Collapse this tableExpand this table
File nameAmd64_44c13da315251923c7d755220445bbc1_31bf3856ad364e35_6.2.9200.20623_none_90fadc5a1e1e4026.manifest
File versionNot applicable
File size704
Date (UTC)04-Feb-2013
Time (UTC)21:29
PlatformNot applicable
File nameAmd64_e7ab41e2d49e3ca828e57bc9ea38be0c_31bf3856ad364e35_6.2.9200.20623_none_f4913e764a152167.manifest
File versionNot applicable
File size706
Date (UTC)04-Feb-2013
Time (UTC)21:29
PlatformNot applicable
File nameAmd64_microsoft-windows-ncryptprov-dll_31bf3856ad364e35_6.2.9200.20623_none_7808f83336c67712.manifest
File versionNot applicable
File size2,590
Date (UTC)02-Feb-2013
Time (UTC)09:19
PlatformNot applicable
File nameX86_microsoft-windows-ncryptprov-dll_31bf3856ad364e35_6.2.9200.20623_none_1bea5caf7e6905dc.manifest
File versionNot applicable
File size2,586
Date (UTC)02-Feb-2013
Time (UTC)08:36
PlatformNot applicable
Collapse this imageExpand this image
assets folding end collapsed
Collapse this imageExpand this image
assets folding end collapsed

Properties

Article ID: 2813237 - Last Review: May 24, 2013 - Revision: 2.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows Server 2012 Standard
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2813237

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com