Article ID: 2813701 - View products that this article applies to.

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PROBLEM

When you view a Microsoft SharePoint site, the Microsoft Lync presence icons that are next to the user names are unavailable (appear dimmed), and the status is displayed as Presence Unknown

SOLUTION

If the Microsoft Lync 2010 or Lync 2013 client is not running, or if no user is signed in, the presence status is not available in SharePoint. Make sure that the user is signed in to Lync and that presence is working correctly in the Lync client.

The other resolution to this issue involves updating the ProxyAddresses Active Directory attribute to include the SharePoint user’s Lync address. This is especially important if the Lync and SharePoint environments aren’t in the same domain or forest. For example, if SharePoint is hosted on-premises but users sign in to Lync Online through Office 365, you should update the ProxyAddresses Active Directory attribute in this manner. As long as the ActiveDirectory object that's associated with the SharePoint user contains the user’s Lync sign-in address in the ProxyAddresses attribute, presence should display for that contact.

If you have Exchange tools available, populate the ProxyAddresses attribute by using the method that's described in the following Microsoft Knowledge Base article: 
2614242 Integrating Exchange Server 2013 with Lync Server 2013, Lync Online, or a Lync Server 2013 hybrid deployment
If you do not have Exchange tools available, populate the ProxyAddresses attribute manually by using tools such as ADSIEdit. When you add the value, use the following format: 
SIP:user@contoso.com

MORE INFORMATION

This issue occurs mainly when the Lync client is not installed or when the Lync user is not signed in. This issue may also occur if there is incorrect information in Active Directory that prevents SharePoint from knowing which Lync users are associated with SharePoint users.

This article applies primarily to Lync Online and SharePoint Server on-premises integration. However, it can also be used for an installation of Lync Server that has SharePoint Online integration as long as directory synchronization is enabled.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2813701 - Last Review: July 25, 2013 - Revision: 5.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Lync Online
  • Microsoft SharePoint Online
Keywords: 
o365062011 o365022013 o365 o365e o365p o365a o365m hybrid pre-upgrade after upgrade KB2813701

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