You can't add external users to a SharePoint Online External Content Type in the SharePoint Online administration center

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Article ID: 2816261 - View products that this article applies to.

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PROBLEM

Assume that you try to grant an external user permissions to an External Content Type in the Microsoft Office 365 SharePoint Online administration center. However, when you try to locate the user by using the Check Names feature or the Select People and Groups dialog box, the process doesn't work.

Specifically, when you try to add the external user, you may receive one of the following messages, depending on your specific scenario:
  • No exact match was found. Click the item(s) that did not resolve for more options.
  • No results were found to match your search item. Please enter a new term or less specific term.

SOLUTION

To resolve this issue, grant access to the Everyone or All Users (membership) groups to the External Content Type, and then use list permissions to manage permissions to the external resource. To do this, use one of the following methods.

For Office 365

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  1. Browse to the SharePoint admin center.
  2. Click secure store.
  3. Select the Target Application ID that you use for the external list, and then on the ribbon, click Edit.
  4. In the Members box, add the Everyone group, and then at the bottom of the screen, click OK.


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    A screen shot of the Members box
  5. In the SharePoint admin center, click bcs.
  6. On the bcs menu, click Manage BDC Models and External Content Types.

    Note Make sure that View is set to External Content Types.
  7. Select the BDC Model that's used for the external content, and then click Set Metadata Store Permissions.
  8. In the set metadata store permissions dialog box, add Everyone to the permissions box, and then click Add.

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    A screen shot of the Set metadata store permissions dialog box

  9. In the list of available accounts for the metadata store, select the Everyone group, and then make sure that the Execute check box is selected.
  10. At the bottom of the dialog box, click to select the Propagate permissions to all BDC Models, External Systems and External Content Types in the BDC Metadata Store check box, and then click OK.
After you've completed these steps, manage access to the external list by using SharePoint permissions where the external content exists on the SharePoint site.
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For Office 365 pre-upgrade

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  1. Browse to the SharePoint administration center.
  2. Click Secure Store Service.
  3. Select the Target Application ID that you use for the external list, and then on the ribbon, click Edit.
  4. In the Members box, add the All Users (membership) group, and then at the bottom of the screen, click OK.

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    A screen shot of the Members box, adding the All Users (membership) group

  5. In the SharePoint administration center, click Business Data Connectivity.

    Note Make sure that View is set to External Content Types.
  6. Select the BDC Model that's used for the external content, and then click Set Metadata Store Permissions.
  7. In the Set Object Permissions dialog box, add All Users (membership) to the permissions box, and then click Add.
  8. In the list of available accounts for the metadata store, select the All Users (membership) group, and then make sure that the Execute check box is selected.
  9. Click to select the Propagate permissions to all methods of this external content type check box. By doing this, you overwrite existing permissions. At the bottom of the dialog box, click OK.
After you've completed these steps, manage access to the external list by using SharePoint permissions where the external content exists on the SharePoint site.
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MORE INFORMATION

This issue occurs after you receive the latest SharePoint Online service update in Office 365 pre-upgrade. This issue also occurs in SharePoint Online in Office 365.

For more information about how to share a site with external users, go to the following Microsoft website:
Share a site with external users

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2816261 - Last Review: January 15, 2014 - Revision: 10.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft SharePoint Online
Keywords: 
o365 o365e o365a o365062011 o365022013 kbgraphxlink pre-upgrade after upgrade kbgraphic KB2816261

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