Remote Assistance Tool Does Not Notify You If You Enter an Invalid E-mail Address

When you use the Remote Assistance tool, and you send a Remote Assistance invitation, if you enter an invalid e-mail address for the helper address, and then send the invitation, the Remote Assistance tool does not notify you that you used an invalid e-mail address.

This issue occurs because the Remote Assistance tool is not able to confirm that the e-mail addresses are valid or if the help request message was received. The Remote Assistance tool passes the e-mail address to your default mail client which tries to send the message. If the address is rejected by your mail client, you may receive an error from your e-mail program.

To work around this issue, confirm that the recipient and the sender e-mail addresses that you entered are correct and valid. Ask the recipient to notify you when the help request message is received.

This behavior is by design.

When you send a message with an incorrect address, the following two kinds of issues may occur:

• Synchronous: Errors that are detected and returned when you request the message to be sent.
• Asynchronous: Errors that occur after MAPI has accepted the request to send the message.

Most errors that occur are asynchronous, except for basic parameters validation errors. A message might not be sent for a number of reasons, including network failure, or because the recipient e-mail system rejected the message. Because you are not notified of any failures, you can only be sure that the message was successfully sent if the recipient (or their e-mail system) acknowledges that the message was received.