"Execution failed: Configure Legacy Exchange Support" error when you run the Hybrid Configuration Wizard in Office 365

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Article ID: 2816904 - View products that this article applies to.
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PROBLEM

When you try to run the Hybrid Configuration Wizard to enable a hybrid configuration in Microsoft Office 365, you receive the following error message:
Hybrid Configuration Failed with error "execution failed: Configure Legacy Exchange Support"

CAUSE

This issue may occur for one of the following reasons.
  • Cause 1: The External Schedule+ Free Busy public folder for Microsoft Exchange Server 2003 Support was not installed. In this case, the "OU=EXTERNAL (FYDIBOHF25SPDLT)" public folder is missing from the public folder hierarchy.
  • Cause 2: The admin account isn't mail-enabled.
  • Cause 3: After Exchange Server 2003 is uninstalled, the Servers container in the Administrative Group (the First Administrative Group or another custom administrative group in Exchange 2003) is empty.

SOLUTION

Solution 1: Add the OU=EXTERNAL (FYDIBOHF25SPDLT) public folder

Add the OU=EXTERNAL (FYDIBOHF25SPDLT) public folder. To do this, follow these steps on the mail server: 
  1. Connect to the server that contains the on-premises Exchange 2010 Service Pack 1 (SP1)-or-later public folder.
  2. Open the Exchange Management Shell, and then run the following cmdlet:
    Add-PsSnapin Microsoft.Exchange.Management.Powershell.Setup
  3. Install a new External Schedule+ Free Busy public folder. To do this, run the following cmdlet:
    Install-FreeBusyFolder
  4. Run the following cmdlet, and then make sure that all public folder servers have the External Schedule+ Free Busy public folder. 
    Update-PublicFolderHierarchy
Note To check whether the folder is present, open the Exchange Management Shell on the on-premises Exchange server, and then run the following command:
Get-PublicFolder "\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY" -recurse | fl identity
Then, in the output, look for a folder that has the following Identity:
\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY\EX:/O=<OrganizationName>/OU=EXTERNAL (FYDIBOHF25SPDLT)

Solution 2: Mail-enable the Exchange admin account

Note You should always mail-enable Exchange admin accounts. If the Exchange admin account isn't mail-enabled, the Hybrid Configuration Wizard may fail during the Set-HybridConfiguration or Update-HybridConfiguration process, and you may receive the following error message:
ERROR:Updating hybrid configuration failed with error 'Subtask ValidateConfiguration execution failed: Configure Legacy Exchange Support” as a symptom of the Admin account not being mail enabled.

Solution 3: Use ADSI Edit to remove the empty Servers container

Warning This procedure requires ADSI Edit. Using ADSI Edit incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems that result from the incorrect use of ADSI Edit can be resolved. Use ADSI Edit at your own risk. 
  1. Start ADSI Edit. To do this, click Start, click Run, type adsiedit.msc, and then click OK.
  2. Expand the Configuration container (<ServerName>.<DomainName.com>), and then expand CN=Configuration,DC=<DomainName>,DC=local.
  3. Expand CN=Services, expand CN=Microsoft Exchange, and then expand CN=<ExchangeOrganizationName>.
  4. Expand CN=Administrative Groups, and then expand CN=first administrative group (where first administrative group belongs to Exchange 2003).
  5. Expand CN=Servers, and then verify that there are no server objects listed in the Servers container.
  6. Right-click the empty CN=Servers container, and then click Delete.

MORE INFORMATION

The External Schedule+ Free Busy folder is used in hybrid scenarios when Exchange Server 2003 or Microsoft Office Outlook 2003 is used on premises. This external folder is installed on the Exchange 2010 public folder server so that the server can do the following: 
  • Intercept free/busy requests
  • Send the requests to Office 365 for lookup
This process is performed only for the accounts that are migrated from on-premises installations to the cloud. Exchange Server 2003 users still have calendaring functionality.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2816904 - Last Review: July 14, 2014 - Revision: 7.0
Applies to
  • Microsoft Exchange Online
Keywords: 
o365e o365a o365m o365022013 hybrid KB2816904

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