Article ID: 2817389 - View products that this article applies to.
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Note We have released a revised package 2817550 for this June cumulative update. 

Summary

This article describes the Microsoft Office 2010 issues that are fixed in the hotfix package that is dated June 11, 2013.


INTRODUCTION

Issues that this hotfix package fixes

  • Assume that you open a Word 2007 or Word 2003 document that contains a chart in Word 2010. When you convert the document to the Word 2010 file format, the chart becomes corrupted. For example, the chart changes shape, or the axis information is not displayed on the chart.
  • Assume that a Microsoft PowerPoint presentation contains an area chart that has many data points. When you try to save the presentation as an .xps or .pdf file, you receive the following error message:
    An error occurred while PowerPoint was saving the file.

    Or, assume that a Microsoft Excel workbook contains an area chart that has many data points. When you save the workbook as an .xps or .pdf file, the chart becomes corrupted.

More information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for applying this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.
The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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x86
Download information
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File nameFile versionFile sizeDateTime
Oartoartconv2010-kb2817389-fullfile-x86-glb.exe14.0.7102.500012,656,73629-May-1314:44
Microsoft Windows Installer .msp file information
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File nameFile versionFile sizeDateTime
Oart-x-none.mspNot Applicable8,389,12029-May-135:04
Oartconv-x-none.mspNot Applicable3,801,08829-May-135:04
Oart-x-none.msp file information
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File nameFile versionFile sizeDateTime
Oart.dll14.0.7101.500020,537,51223-Apr-134:53
Oartconv-x-none.msp file information
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File nameFile versionFile sizeDateTime
Oartconv.dll14.0.7101.500011,138,75222-Apr-133:04
x64
Download information
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File nameFile versionFile sizeDateTime
Oartoartconv2010-kb2817389-fullfile-x64-glb.exe14.0.7102.500015,798,06429-May-1314:43

Microsoft Windows Installer .msp file information
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File nameFile versionFile sizeDateTime
Oart-x-none.mspNot Applicable9,611,77629-May-135:04
Oartconv-x-none.mspNot Applicable5,423,10429-May-135:04
Oart-x-none.msp file information
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File nameFile versionFile sizeDateTime
Oart.dll14.0.7101.500029,829,28823-Apr-134:52
Oartconv-x-none.msp file information
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File nameFile versionFile sizeDateTime
Oartconv.dll14.0.7101.500019,218,11222-Apr-133:16

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References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2817389 - Last Review: July 12, 2013 - Revision: 3.0
Applies to
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Academic 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
Keywords: 
kbqfe kbsurveynew kbexpertiseinter kbhotfixserver kbhotfixrollup kbhotfixallversions KB2817389

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