Article ID: 281849 - Last Review: July 24, 2007 - Revision: 5.3 Random General Protection Faults with Comet Cursor Version 1.5 InstalledThis article was previously published under Q281849 On This PageSYMPTOMS
When you use Internet Explorer, you may randomly receive the following error message:
Iexplore has caused a General Protection Fault in Shlwapi.dll
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
szAppName szAppVer szModName szModVer offset iexplore.exe 5.51.3020.2100 shlwapi.dll 5.50.4522.1800 00001a1a CAUSE
This behavior can occur if you have Comet Cursor version 1.5 installed on your computer. To determine if Comet Cursor has installed, please refer to the "More Information" section in this article.
RESOLUTION
To work around this issue, upgrade to Comet Cursor version 2.0. MORE INFORMATIONNOTE:If this article does not describe the invalid page fault error message that you are receiving, view the following Microsoft Web site to view more articles that describe invalid page fault error messages in Internet Explorer:
Click here to view a list of invalid page fault articles
(http://search.microsoft.com/results.aspx?q=invalid+page+fault&qsc0=2&SearchBtn0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99)
To Determine If Comet Cursor Is InstalledIf one or more of the following conditions are true, Comet Cursor is installed on your computer:
http://www.spywareguide.com/product_show.php?id=428
(http://www.spywareguide.com/product_show.php?id=428)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For additional information about the Internet Explorer Error Reporting tool, click the article number below to view the article in the Microsoft Knowledge Base: 276550
(http://support.microsoft.com/kb/276550/EN-US/
)
Description and Availability of Internet Explorer Error Reporting Tool
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