Troubleshooting a failed installation of Internet Explorer 10

When you try to install Internet Explorer 10, the installation may fail and generate an error message. This can occur for various reasons. To resolve common installation issues, try one or more of the troubleshooting methods.

Make sure that your system meets the minimum operating system requirements

To successfully install Internet Explorer 10, make sure that your system meets one of the following minimum operating system requirements:

• Windows 7, 32-bit with Service Pack 1 (SP1), or later versions
• Windows 7, 64-bit with Service Pack 1 (SP1), or later versions
• Windows Server 2008 R2, 32-bit with Service Pack 1 (SP1), or later versions
• Windows Server 2008 R2, 64-bit with Service Pack 1 (SP1), or later versions

If you're running Windows 7 or Windows Server 2008 R2, make sure that you have installed Service Pack 1 (SP1) or a later version. Note that Internet Explorer 10 is included with Windows 8 and Windows Server 2012, so you don’t have to install Internet Explorer 10 on these operating systems. For more information about the minimum operating system requirements for Internet Explorer 10, go to the following Microsoft website:

Make sure you use the correct installer version

You have to use the correct installer version for your operating system version. To determine whether your system is 32-bit or 64-bit, click the following article number to go to the article in the Micorosoft Knowledge Base: After you determine whether your system is 32-bit or 64-bit, download the correct Internet Explorer 10 installer for your system version. To do this, go to following Microsoft Download Center website, as appropriate:

• Internet Explorer 10 installers for 32-bit platforms
  (http://go.microsoft.com/fwlink/p/?LinkID=285354)
• Internet Explorer 10 installers for 64-bit platforms
  (http://go.microsoft.com/fwlink/p/?LinkID=285358)

Note Also make sure that you select the appropriate installer for you active language.

Resolve software issues

During the installation process, you may receive the following error message:This error can occur because your system requires you to update certain software before you can install Internet Explorer 10. The following two sections explain how to resolve this error, depending upon the cause.

Issue 1: Required software and components

Internet Explorer 10 tries to install required software and components automatically. If the installation of these prerequisites fails, Internet Explorer stops the installation process. If this occurs, you must install the prerequisite software manually before you can install Internet Explorer 10. For more information about how to install the required software and components manually, click the following article number to go to the article in the Microsoft Knowledge Base:

Issue 2: Incompatible video card drivers

Some computers that have hybrid video cards are not yet compatible with Internet Explorer 10 for Windows 7. Internet Explorer 10 will not install on these systems until updated hardware drivers are installed. For more information about this issue, click the following article number to go to the article in the Microsoft Knowledge Base:

Complete the installation of other updates

Internet Explorer 10 for Windows 7 cannot automatically install prerequisites if any update installation is in progress or if a system restart is pending.

To check whether you have an ongoing update installation or a pending restart in Windows 7, follow these steps:

1. Open Control Panel.
2. Click System and Security.
3. Click Windows Update.

If you have ongoing activity, do the following before you try to install Internet Explorer 10 for Windows 7, as appropriate:

• If an update installation is in progress, let that installation finish.
• If all updates are installed but a system restart is pending, restart your computer.

Installing a localized version of Internet Explorer 10

You can install Internet Explorer 10 into your localized environment by using either the English version of the Internet Explorer 10 installer or the supported language version of the installer for your localized environment.

If you don't use the English version of the Internet Explorer 10 installer, you must make sure that the language version of the installer matches the active language of your operating system. If the language versions don't match, Internet Explorer 10 stops the installation. Additionally, you receive the following error message:For example, you will experience a language mismatch if you try to install a Spanish version of Internet Explorer 10 on a computer that is running the Catalan-localized version of Windows. Although Spanish is the base language for the Catalan Language Interface Pack (LIP) language, you must use the specific Catalan version of the Internet Explorer 10 installer in this environment.

To install Internet Explorer 10 in your active language, download the correct Internet Explorer 10 installer for your operating system version. To do this, go to following Microsoft Download Center website, as appropriate:

• Internet Explorer 10 installers for 32-bit platforms
  (http://go.microsoft.com/fwlink/p/?LinkID=285354)
• Internet Explorer 10 installers for 64-bit platforms
  (http://go.microsoft.com/fwlink/p/?LinkID=285358)

Note This information applies only to non-English versions of the Internet Explorer 10 installer. If you use the English version of the installer in a supported non-English environment, the installation process will proceed in English, but the installed program will match your operating system language.

Temporarily disable antispyware and antivirus software

Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

If you choose to temporarily disable antispyware or antivirus software before you install Internet Explorer 10, follow these steps:

1. Turn on Windows Firewall.
   (http://windows.microsoft.com/en-us/windows7/turn-windows-firewall-on-or-off)
2. Disable the antispyware and antivirus software on your computer. To do this, right–click the icon for the antispyware or antivirus software in the notification area, and then click Exit or Disable.
3. After the antispyware or antivirus software is disabled, try to install Internet Explorer again.
4. After the installation of Internet Explorer is completed, re-enable the antispyware and antivirus software that you disabled.
5. Go to Windows Update to install the latest updates for the program and for your system.

To reinstall Internet Explorer 10

If you try to reinstall Internet Explorer 10 after you recently uninstalled the program, the installation process may not be successful. This issue may occur because the system has not finished removing temporary setup files that are required for the initial installation of the program. If this issue occurs, we recommend that you wait 20 minutes before you try to reinstall Internet Explorer 10.

To uninstall Internet Explorer 10

If you want to uninstall Internet Explorer 10, follow these steps:

1. Click the Start button, type Programs and Features in the search box, and then click View installed updates in the left pane.
2. In the Unistall an update list, scroll down to the "Microsoft Windows" section.
3. Right-click Internet Explorer 10, click Uninstall, and then click Yes when you're prompted.
4. To complete the process and restore the previous version of Internet Explorer, click one of the following links, as appropriate:
   1. Restart now
   2. Restart later

Other issues

If you're experiencing installation issues that can't be resolved by one or more of these troubleshooting methods, see the “Internet Explorer Setup process fails” section of the Internet Explorer Deployment Guide at the following Microsoft TechNet website: