When you try to install Internet Explorer 10 in Windows 7 or Windows Server 2008 R2, the operation may not be completed successfully, Additionally, you may receive an error message. This problem may occur for various reasons. To successfully install Internet Explorer 10, follow these steps.

Notes
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  • Internet Explorer 10 is included with Windows 8 and Windows Server 2012. Therefore, you don‘t have to install Internet Explorer 10 on those operating systems.
  • If you try to reinstall Internet Explorer 10 after you recently uninstalled it, the installation process may not work. This problem may occur if the system has not finished removing temporary setup files that are required for the initial installation process. If you recently uninstalled Internet Explorer 10, we recommend that you wait 20 minutes before you try to reinstall it.
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Step 1: Make sure that Service Pack 1 or later is installed

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In Windows 7 and Windows 2008 R2, Internet Explorer requires Service Pack 1 (SP1) or later to be installed.

To discover which service pack you have installed, or how to install the latest service pack, see Service Pack and Update Center for Windows 7. For Windows Server 2008 R2, see Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2.

See System requirements for Internet Explorer 10 for more information about the minimum operating system requirements for Internet Explorer 10.
  • Windows 7, 32-bit with SP1 or later versions
  • Windows 7, 64-bit with SP1 or later versions
  • Windows Server 2008 R2, 32-bit with SP1 or later versions
  • Windows Server 2008 R2, 64-bit with SP1 or later versions
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Step 2: Make sure that your system meets the minimum operating system requirements

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In addition to having SP1 installed, you should make sure that your computer meets the minimum hardware requirements for Internet Explorer 10. For more information, see System requirements for Internet Explorer 10.

Also make sure that your video card driver is compatible with Internet Explorer 10. You may receive error code 9C57 when you try to install Internet Explorer 10 with an incompatible video card driver. To check whether your video card driver is compatible, or to obtain the latest compatible drivers, see Internet Explorer 10 does not install on some hybrid graphics systems.
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Step 3: Make sure that you have prerequisite updates installed

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Install prerequisite updates for Internet Explorer 10 from Windows Update

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To do this, follow these steps:
  1. Open Windows Update by clicking the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.
  2. In the navigation pane (on the left), click Check for updates.
  3. Click <Number> important updates are available in the Windows Update window to check whether Internet Explorer 10 is included in the list of available updates. If Internet Explorer 10 is in the list, clear the check box to exclude it before you install the other updates.

    Note If you receive an error message during the Windows Update process, see Fix the problem when Windows Update is not working.
  4. Restart the computer.
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If you can’t install the updates through Windows Update, install them manually

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If you can't install these updates successfully from Windows Update, you have to install the following prerequisite updates for Internet Explorer 10 for Windows 7 SP1 manually.
To download an update, click the link for the appropriate file, depending on whether you are running a 32-bit edition (x86) or 64-bit edition of the operating system.
To check which Windows edition you are using, see How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows.

After you install this update, you must restart your computer.
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KB numberTitleDownload link
2729094An update for the Segoe UI symbol font in Windows 7 and in Windows Server 2008 R2 is available
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Download
Download the x86 package
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Download
Download the x64 package
2731771An update that provides new APIs for conversion between local time and UTC in Windows 7 or in Windows Server 2008 R2 is available
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Download
Download the x86 package
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Download
Download the x64 package
2533623Microsoft Security Advisory: Insecure library loading could allow remote code execution
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Download
Download the x86 package
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Download
Download the x64 package
2670838A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1
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Download
Download the x86 package
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Download
Download the x64 package
2786081Internet Explorer 10 does not save credentials for a website after you log off from or restart a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1
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Download
Download the x86 package
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Download
Download the x64 package
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Step 4: Make sure that you use the correct installer version

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Suggestion We suggest that you disable antispyware and antivirus software before you install Internet Explorer 10. This action may lower security settings on your computer. If you do this, take any appropriate additional steps to help protect the computer, and then re-enable the antispyware or antivirus software after you install Internet Explorer 10.

To install Internet Explorer 10, use one of the following links to download the correct Internet Explorer 10 installer for your version of Windows. Don't know which version of Windows your system is running?
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Download
Internet Explorer 10 installers for 32-bit platforms
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Download
Internet Explorer 10 installers for 64-bit platforms
Note Also make sure that you select the appropriate installer for the language version of Windows that you're running. If you use the English version of the installer with a non-English version of Windows, the installation process will proceed in English. However, the installed program will match the language version of Windows that you're running.
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For more information

Install Internet Explorer 10 in a "clean boot" state

If you still can't install Internet Explorer 10, try to install Internet Explorer 10 in a "clean boot" state. A clean boot starts Windows by using a minimal set of drivers and startup programs. This may help eliminate software conflicts during the installation. To perform a clean boot on your system, see How to perform a clean boot in Windows.

About this article

Article ID: 2820688
Last review: February 5, 2014
Applies to: Internet Explorer 10
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