"0x000000D1" Stop error when you open the MPIO snap-in on a computer that is running Windows Server 2008 R2 or Windows Server 2012

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Article ID: 2821052 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You connect a storage device that is controlled by Microsoft Multipath I/O (MPIO) to a computer that is running Windows Server 2008 R2 or Windows Server 2012. 
  • You remove all paths to the storage device.
  • You open the MPIO snap-in or try to switch to the MPIO tab on the properties window of a disk that is managed by MPIO.
In this scenario, the computer crashes. Additionally, you receive a Stop error message that resembles the following:
STOP: 0x000000D1 (parameter1, parameter2, parameter3, parameter4)
Notes
  • This Stop error describes a DRIVER_IRQL_NOT_LESS_OR_EQUAL issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000D1" errors are caused by this issue.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 SP1 or Windows Server 2012.

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.1.760 1 . 22xxx Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Msdsm.sys6.1.7601.22343142,18430-May-201312:08x64
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Msdsm.sys6.1.7601.22343352,10430-May-201311:15IA-64
Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Msdsm.sys6.2.9200.20656183,00808-Mar-201302:26x64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
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File nameAmd64_msdsm.inf_31bf3856ad364e35_6.1.7601.22343_none_28d558670b621830.manifest
File versionNot Applicable
File size2,079
Date (UTC)30-May-2013
Time (UTC)12:41
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,070
Date (UTC)30-May-2013
Time (UTC)17:17
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File nameIa64_msdsm.inf_31bf3856ad364e35_6.1.7601.22343_none_ccb860d95302aff6.manifest
File versionNot Applicable
File size2,077
Date (UTC)30-May-2013
Time (UTC)11:41
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,451
Date (UTC)30-May-2013
Time (UTC)17:17
PlatformNot Applicable

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
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File nameAmd64_msdsm.inf_31bf3856ad364e35_6.2.9200.20656_none_23bcfb087e534067.manifest
File versionNot applicable
File size2,096
Date (UTC)08-Mar-2013
Time (UTC)02:31
PlatformNot applicable
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Properties

Article ID: 2821052 - Last Review: July 10, 2013 - Revision: 3.0
Applies to
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2821052

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