In Windows 8, how do you solve the "The page failed to load" or "0xc00d1198" error messages that appear on the live tile application?

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Article ID: 2821914 - View products that this article applies to.
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Scenario description

Why is that since I upgraded from Windows 7 to Windows 8, I encounter "The page failed to load" or "0xc00d1198" error messages whenever I open the weather and travel applications? How do I solve this issue?


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Easy to get started 123

You will encounter this issue if you upgraded your Windows 7 to Windows 8 and kept the network connection established in Windows 7. Please remove the previous network connection settings according to the following steps: First, please enter Control Panel  in the Modern UI screen, and then click Control Panel.


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Click Network and Internet.


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Then, click Network and Sharing Center.


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Next, please click Change Adapter Settings.


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Please locate the network connection you have set up in Windows 7, right-click on it, and click Delete, then click Yes.


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Lastly, please return to Network and Sharing Center, click Set up a new connection or network, and set up a new connection according to the tips provided. You will then be able to browse the internet with the new connection setttings.


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If the issue persists, we suggest you to click Here and seek assistance from the Microsoft Community.

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Properties

Article ID: 2821914 - Last Review: June 4, 2014 - Revision: 3.3
Applies to
  • Windows 8
  • Windows 8 Pro
Keywords: 
kbprb kbtshoot kbexpertisebeginner kbstepbystep kbgraphxlink KB2821914

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