Select the product you need help with
Unable to soft delete some messages after installing Exchange 2010 SP2 RU6 or SP3Article ID: 2822208 - View products that this article applies to. SymptomsYou may experience the following symptoms with either Outlook in Online mode or Outlook Web App (OWA), when the mailbox is located on a server where Exchange 2010 Service Pack 2 RU6 or Exchange 2010 Service Pack 3 has been installed:
Note: This issue does not happen with messages sent by a user instead of an application, or plain messages without attachments. CauseThis issue can occur after Exchange 2010 Service Pack 2 RU6 or Exchange 2010 Service Pack 3 is installed. WorkaroundWorkaround 1: Hard delete the message instead of soft deleting. To hard delete email using Microsoft Outlook, select the message and then press SHIFT+DELETE to delete it. Workaround 2: Use cached mode for Outlook. When using the cached mode of Outlook, the message can be soft deleted. Configure Cached Exchange Mode in Outlook 2010 http://technet.microsoft.com/en-us/library/cc179175(v=Office.14).aspx
(http://technet.microsoft.com/en-us/library/cc179175(v=Office.14).aspx)
More informationFor Exchange 2003-2007 see: How can I recover items that I have "hard deleted" in Outlook? http://support.microsoft.com/kb/246153
(http://support.microsoft.com/kb/246153)
For Exchange 2010: Understanding Recoverable Items: Exchange 2010 Help http://technet.microsoft.com/en-us/library/ee364755(v=exchg.141).aspx
(http://technet.microsoft.com/en-us/library/ee364755(v=exchg.141).aspx)
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use
(http://go.microsoft.com/fwlink/?LinkId=151500)
for other considerations.Properties |  |
Back to the top
