Article ID: 282511 - Last Review: October 18, 2001 - Revision: 1.1

Interactive Support Does Not Save Password

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
This article was previously published under Q282511
Expand all | Collapse all

SYMPTOMS

When you use Help and Support Services to send a remote assistance invitation, the Password and Remember Password options may be unavailable.
Back to the top

CAUSE

This issue can occur if you do not select the Set Password check box when you create the account.
Back to the top

RESOLUTION

To resolve this issue, make sure that you click to select the Set Password check box when you create an account.
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Back to the top

MORE INFORMATION

To send a remote assistance invitation:
  1. Click Start, and then click Help and Support.
  2. Click Support.
  3. Under Support Options, click Microsoft Remote Assistance.
  4. Click Send an invitation, and then click Continue.
  5. Under How do you want to send this invitation, click As an e-mail message, and then click Continue.
  6. Fill out the e-mail invitation.
  7. Make sure that the Set Password check box is selected, and then click Send Invitation.
Back to the top
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Back to the top
Keywords: 
kbenv kbprb KB282511
Back to the top