Article ID: 282580 - View products that this article applies to.
This article was previously published under Q282580
In the Mail Merge Wizard (on the Tools menu, point to Letters and Mailings), when you add mail-merge fields to the first label and then click Update all labels, the fields are added to all of the labels of your mail-merge main document.
If you then decide to change the fields on the label sheet and delete the fields on the first label, when you click Update all labels to remove the fields from the other labels, the labels disappear.
NOTE: This problem occurs if you previously changed the Label Options to a different label format (Product number).
When you change the label format to a different product number, the end-of-cell markers (end-of-table markers) of the new label format are incorrectly changed to "Hidden". When the fields are removed from the labels (table cells), and the labels are updated, the entire table is now formatted as Hidden. The Hidden effect causes the labels (table) to disappear.
To work around this problem, use one of the following methods.
Method 1: Insert New Label Information Before You UpdateDo one of the following before you click Update all labels:
Method 2: View the Hidden Labels
Method 3: Remove the Hidden Effect
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.