Error when Office 365 kiosk users try to set up an Outlook profile for Exchange Online in Office 365: "Encrypted connection to your mail server is not available"

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Article ID: 2826047 - View products that this article applies to.

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Am I using Office 365 after the service upgrade?
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PROBLEM

An Office 365 Kiosk user tries to set up a mail account for Exchange Online in Microsoft Outlook 2010 or Microsoft Outlook 2013. However, the user's Outlook profile isn't automatically set up. Instead, the user gets the following error message under Searching for your mail server settings in Outlook:
An encrypted connection to your mail server is not available.
Click Next to attempt using an unencrypted connection.
This error message is displayed even though the user entered his or her email address and password correctly on the Auto Account Setup page of the Add New Account Wizard in Outlook.

CAUSE

This behavior occurs if the user is trying to connect Outlook to Exchange Online by using Exchange Autodiscover. Office 365 Kiosk plans don't support using Outlook to access mail in Exchange Online through an Exchange connection.

SOLUTION

To work around this behavior, do one of the following:

MORE INFORMATION

For more information about Office 365 kiosk plans, go to the following Microsoft website:
Office 365 for business - Kiosk plan
If Office 365 users who aren't kiosk users get this error message, see the following Microsoft Knowledge Base article:
2404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365
Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2826047 - Last Review: May 31, 2013 - Revision: 5.0
Applies to
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Exchange Online
Keywords: 
o365 o365a o365e o365p o365m o365062011 o365022013 pre-upgrade after upgrade KB2826047

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