"The Office program has entered or may enter Reduced Functionality Mode (RFM)" warning when you open an Office Professional Plus program

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Article ID: 2826877 - View products that this article applies to.

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Am I using Office 365 after the service upgrade?
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PROBLEM

When you open a Microsoft Office Professional Plus program, you receive the following warning message:
The Office program has entered or may enter Reduced Functionality Mode (RFM).

CAUSE

This issue occurs when one or more of the following conditions are true:
  • Internet connectivity is lost.
  • The computer has not checked into Office Subscription in the last 30 days.
  • The computer is not provisioned or was removed from the subscription account.
  • The user was previously deprovisioned.
  • The system clock differs from the Office Subscription Service clock.
In these cases, you cannot verify Office Subscription licensing.

SOLUTION

To resolve this issue, follow these steps:
  1. Enable application logging. To do this, follow these steps:
    1. Enable verbose logging before you collect the log files.
    2. Click Start, and then click All Programs.
    3. Click Accessories, and then click Run.
    4. Type reg add HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Debug /v TCOTrace /t REG_DWORD /d 1.
    5. Click OK.
  2. Start the application to reproduce the error.
  3. Review the error log that is located in the Temp folder. To find the Temp folder, follow these steps:
    1. Click Start, and then click All Programs.
    2. Click Accessories, and then click Run.
    3. Type %temp%, and then click OK.

    The following log files may be present in the Temp folder:
    • Bootstrapper*.log
    • c2r_*.log
    • C2RIntegrator*.log
    • Firefly*.log
    • Integratedoffice.exe_c2r*.log
    • Interceptor*.log
    • *.exe.log
    • *_c2rdll*
    Note "c2r" is for Click-to-Run.

    The log file to look for is named after the application that you use to reproduce the error. For example, if you use Microsoft Word to reproduce the error, you should look for the "winword.exe.log" file. You can select the appropriate log file from the following file names: 
    • winword.exe.log
    • excel.exe.log
    • lync.exe.log
    • onenote.exe.log
    • powerpnt.exe.log
    • visio.exe.log
    • access.exe.log
    • publisher.exe.log
    • outlook.exe.log
    • project.exe.log
    • winproj.exe.log

  4. After you locate the Application log file, perform a Find for connectivity check failed, returning ErrorNoConnectivity. For example, the log output resembles the following:
    2013/04/26 13:18:23:363::[4236] AuthLiblet already initialized in this process
    2013/04/26 13:18:23:457::[4236] CredStore::InitInstance succeeded
    2013/04/26 13:18:23:551::[4236] CredStore::InitInstanceFrom replacing current s_pocs
    2013/04/26 13:18:24:723::[2100] ServiceAPI: ServiceStatus: checking permissions... success
    2013/04/26 13:18:24:739::[2100] ServiceAPI: ServiceStatus: checking connectivity...
    2013/04/26 13:18:24:739::[2100] ServiceAPI: ServiceStatus: connectivity check failed, returning ErrorNoConnectivity
    2013/04/26 13:18:24:739::[2100] OfficeServicesManager::ServicesCacheHelper::HandleConnectedServices() Web Connectivity is not available
    2013/04/26 13:18:24:739::[2100] OfficeServicesManager::ServicesCacheHelper::HandleConnectedServices() EXPIRED
    2013/04/26 13:18:24:739::[2100] OfficeServicesManager::ServicesCacheHelper::HandleConnectedServices() PARTIAL
  5. Verify server connectivity.

    Office 365 ProPlus requires Internet connectivity to the Office Subscription Service (OSS) to keep Office open and fully functional. To verify that you can connect, open a browser, and then try to access the following webpage:
    MonitoredAPIService Service
    If you still receive an "Internet connection required" error message when you start Office 365 ProPlus even though you can access the link, follow the steps at the following Microsoft TechNet website:
    General troubleshooting in Office 365 ProPlus
  6. Disable application logging. To do this, follow these steps:
    1. Enable verbose logging before you collect the log files.
    2. Click Start, and then click All Programs.
    3. Click Accessories, and then click Run.
    4. Type reg add HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Debug /v TCOTrace /t REG_DWORD /d 0.
    5. Click OK.


MORE INFORMATION

Verify that the computer can access the Internet. If the error persists after you perform all the steps, Office Subscription is unavailable. In this case, you should wait and try again later.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2826877 - Last Review: May 31, 2013 - Revision: 3.0
Applies to
  • Microsoft Office 365
  • Microsoft Office 365 ProPlus
Keywords: 
o365022013 o365 o365e o365p o365m after upgrade KB2826877

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