Device Manager indicates that a Japanese PS/2 keyboard is a Standard 101/102-Key keyboard or a Microsoft Natural PS/2 keyboard after you upgrade a computer to Windows XP or to Windows Vista

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Article ID: 282764 - View products that this article applies to.
This article was previously published under Q282764
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SYMPTOMS

After you upgrade a computer that uses a Japanese PS/2 Keyboard (106/109 Key) keyboard to Microsoft Windows XP or to Windows Vista, Device Manager indicates that the keyboard is a Standard 101/102-Key keyboard or a Microsoft Natural PS/2 keyboard. The keyboard functions as a 106 key keyboard but appears in Device Manager as a 101 key keyboard.

CAUSE

This issue occurs because Plug and Play cannot detect the type of a keyboard that a user manually installs. Therefore, almost all PS/2 keyboards appear in Device Manager as Standard 101/102-Key keyboards or as Microsoft Natural PS/2 keyboards.

WORKAROUND

To work around this issue, use the Keyboard item in Control Panel to reinstall the Japanese PS/2 Keyboard (106/109 Key) keyboard.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 282764 - Last Review: January 31, 2007 - Revision: 2.1
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Starter
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbhardware kbprb kbsetup KB282764

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