Article ID: 282833 - Last Review: September 23, 2011 - Revision: 3.0

Error message appears after printing to a network printer

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
This article was previously published under Q282833
Expand all | Collapse all

SYMPTOMS

When you attempt to print a document, you may receive an error message. The following list indicates the program in use and the corresponding error message that you may receive:

Notepad:
The RPC server is unavailable.
WordPad:
Could not start print job
Microsoft Paint:
Could not start print job
Microsoft FrontPage 2000:
Could not start print Job
Microsoft Word 2000 Service Release 1 (SR-1):
Windows cannot print due to a problem with the current printer setup.
Try one or more of the following:
  • Check the printer by printing a test page from Windows.
  • Make sure the printer is turned on and online.
  • Reinstall the printer driver.
Microsoft Power Point 2000:
Windows cannot print due to a problem with the current printer setup. Try one or more of the following:
  • Check the printer by printing a test page from Windows.
  • Make sure the printer is turned on and online.
  • Reinstall the printer driver.
If you are using Microsoft Internet Explorer 6 or Microsoft Outlook Express, you do not receive an error message, but the document is not printed.
Back to the top

CAUSE

This behavior may occur when you are printing to a network printer and your computer is unable to locate the print server. For example, the print server may be offline or network problems are preventing a connection to the print server.
Back to the top

RESOLUTION

Contact the system administrator to determine if the print server is available.
Back to the top

MORE INFORMATION



For troubleshooting steps and an automatic fix for common printer problems in Windows, please see the following Microsoft web page:


Troubleshooter: Printer problems in Windows (http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows)
Back to the top
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Back to the top
Keywords: 
kberrmsg kbprb KB282833
Back to the top