Article ID: 282833 - Last Review: August 29, 2006 - Revision: 1.5

Error message appears after printing to a network printer

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This article was previously published under Q282833
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SYMPTOMS

When you attempt to print a document, you may receive an error message. The following list indicates the program in use and the corresponding error message that you may receive:

Notepad:
The RPC server is unavailable.
WordPad:
Could not start print job
Microsoft Paint:
Could not start print job
Microsoft FrontPage 2000:
Could not start print Job
Microsoft Word 2000 Service Release 1 (SR-1):
Windows cannot print due to a problem with the current printer setup.
Try one or more of the following:
  • Check the printer by printing a test page from Windows.
  • Make sure the printer is turned on and online.
  • Reinstall the printer driver.
Microsoft Power Point 2000:
Windows cannot print due to a problem with the current printer setup. Try one or more of the following:
  • Check the printer by printing a test page from Windows.
  • Make sure the printer is turned on and online.
  • Reinstall the printer driver.
If you are using Microsoft Internet Explorer 6 or Microsoft Outlook Express, you do not receive an error message, but the document is not printed.
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CAUSE

This behavior may occur when you are printing to a network printer and your computer is unable to locate the print server. For example, the print server may be offline or network problems are preventing a connection to the print server.
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RESOLUTION

Contact the system administrator to determine if the print server is available.
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MORE INFORMATION



For help with printer problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which you cannot print, install a printer or connect to a printer (http://support.microsoft.com/gp/printing_problems)
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APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
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Keywords: 
kberrmsg kbprb KB282833
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