Computer Stops Responding, Does Not Shut Down, or Fails During Hardware Detection

When some Palm cradles (Palm, Inc.) are connected to the serial port of certain personal computers that are running Windows Millennium Edition (Me) or Windows 2000, you may see the following behavior:

• The computer stops responding (hangs) when you start it.
• The mouse cursor flashes between the hourglass, and the arrow after Windows starts.
• Windows will not shut down, and the computer stops responding (hangs).
• The CPU activity is at 99 percent (in Task Manager) in Windows 2000.

According to the manufacturer, this issue has been isolated to computers that are Advanced Configuration, and Power Interface (ACPI)-enabled, or that use specific manufacturer drivers.

Contact Palm, Inc. for the availability of a new adapter. In the U.S, please call 1-847-262-PALM.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Identifying Affected Cradles:

The manufacturer has changed the design of its cradles to correct this issue. To identify if you have an affected cradle, simply look at the end of the cradle cable. If it has an "A" at the end of the cable model number, that cradle is not affected. Similarly, all U.S. Robotics, and 3Com branded cradles are not affected.