"Move-CsUser : HostedMigration fault: Error=(507)" error message when you try to move a user to Lync Online in a Lync hybrid deployment

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Article ID: 2829501 - View products that this article applies to.
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PROBLEM

In a Microsoft Lync hybrid deployment, when you try to move a user to Microsoft Lync Online by using Lync Online PowerShell, you receive the following error message:
Move-CsUser : HostedMigration fault: Error=(507), Description=(User must has an assigned license to use Lync Online.)

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Screen shot of the error message after you run Move-CsUser cmdlet in Lync Online PowerShell

SOLUTION

Before you try to move the user to Lync Online, the user must be enabled for both Lync Server on-premises and Lync Online. The solution is to sign in to the Office 365 admin center and then assign the user a license for Lync Online. For more information about how to assign a license to a user, go to the following Microsoft website:
Assign or remove a license

MORE INFORMATION

After you assign a license, you may receive the error that is mentioned in the "PROBLEM" section until the user is fully provisioned for Lync Online. This can require up to 30 minutes in some cases.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2829501 - Last Review: June 5, 2014 - Revision: 6.0
Applies to
  • Microsoft Lync Online
Keywords: 
o365022013 o365 o365e o365a o365m hybrid kbgraphxlink kbgraphic KB2829501

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