Article ID: 2830042 - View products that this article applies to.
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When you try to set up Microsoft Outlook for Mac 2011 to use the archive mailbox feature in Exchange Online for Office 365, your attempt fails. This behavior occurs because Outlook for Mac 2011 uses Exchange Web Services (EWS) and doesn't support archiving.


To work around this behavior, use Outlook Web App for mail, and apply retention policies in Exchange Online. Use the following settings when you apply the retention policies:

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Tag nameTag typeRetention age limit (days)Retention action
Personal 1 year move to archivePersonal365Move to archive
Personal 5 year move to archivePersonal1825Move to archive
*Personal never move to archivePersonalNo age limitMove to archive
* This tag is not enabled by default. Items that have this retention tag are either never moved or never deleted.

For more information about retention policies in Exchange Online, go to the following Microsoft website:
Retention policies in Exchange Online


You can create an archive mailbox for a user's primary cloud-based mailbox. Users can use the archive mailbox (also known as a personal archive) to store historical messaging data by moving or copying messages from their primary mailbox to their archive mailbox. The archived messages reside in the cloud, and users can access the messages by using Microsoft Outlook 2010 or Outlook Web App.

For more information about the archive mailbox feature in Exchange Online, go to the following Microsoft website:
Enable an archive mailbox

Still need help? Go to the Office 365 Community website.


Article ID: 2830042 - Last Review: July 9, 2014 - Revision: 6.0
Applies to
  • Microsoft Exchange Online
o365 o365a o365e o365p o365m o365022013 KB2830042

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