You receive a "Windows could not upgrade the file %1 from %2 %1: %2" error message after you install a new program or update a program on a computer that is running Windows Millennium Edition
This article was previously published under Q283069
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SYMPTOMS
On a computer that is running Microsoft Windows Millennium Edition (Windows Me), you install a new program or update a program. When you then restart the computer, the computer may stop responding. You may also receive the following error message:
Windows could not upgrade the file %1 from %2 %1: %2
In this situation, the contents of the Wininit.err file indicate that the program cannot write to the _RESTORE folder.
Disable the System Restore feature and delete the contents of the _RESTORE folder. To do this, follow these steps:
a.
Right-click the My Computer icon on the Windows desktop, and then click Properties.
b.
On the Performance tab, click File System.
c.
On the Troubleshooting tab, click to select Disable System Restore.
d.
Click Apply, click Close two times, and then click Yes to restart the computer.
2.
Extract a new copy of the Wininit.exe file. To do this, follow these steps:
a.
Click Start, click Run, type MSCONFIG, and then click OK.
b.
Click Extract File.
c.
Type driver:\WINDOWS\wininit.exe in the box, and then click Start.
d.
In the Restore from box, type driver:\WINDOWS\Options\Install or locate the Win9x
directory on the Windows Millennium Edition CD-ROM.
e.
Click OK and follow remaining prompts.
3.
Verify that the problem that is mentioned in the "Symptoms" section has been resolved. If the problem is resolved, re-enable the System Restore feature. To do this, repeat step 1, but click to clear Disable System Restore in step 1c.
The Wininit.err file is located in the C:\Windows folder, where C is the drive letter of the drive where the system is installed.
When this problem occurs, the _RESTORE folder is larger than the folder should be. The _RESTORE folder is located at the root level of the drive where the system is installed. The _RESTORE folder may be hidden. To view hidden folders and files, follow these steps:
1.
Click Start, click Run, type explorer, and then click OK.
2.
On the Tools menu, click Folder Options.
3.
In the Folder Options dialog box, click the View tab.
4.
In the Advanced settings group box, click Show hidden files and folders, and then click OK.
For more information about the System Restore utility in Windows Me, click the following article number to view the article in the Microsoft Knowledge Base:
267951 (http://support.microsoft.com/kb/267951/)
Description of the System Restore utility in Windows Millennium Edition
For more information about how to start the System Restore tool at a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:
279736 (http://support.microsoft.com/kb/279736/)
How to start the System Restore tool from a command prompt
For more information about how to enable and disable System Restore, click the following article number to view the article in the Microsoft Knowledge Base:
264887 (http://support.microsoft.com/kb/264887/)
How to enable and disable System Restore
For more information about the compatibility of Norton System Works 2000 with Windows Me, click the following article number to view the article in the Microsoft Knowledge Base:
290664 (http://support.microsoft.com/kb/290664/)
Norton System Works 2000 is not compatible with Windows Millennium Edition
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