You cannot send email messages to a local contact group in Outlook for Mac 2011

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Article ID: 2831887 - View products that this article applies to.
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Symptoms

After you install the 14.3.2 update for Microsoft Outlook for Mac 2011, you cannot send email messages to a local contact group. Instead, the email messages are saved in the Drafts folder. Additionally, the following error message is logged in the Error log:

EmailAddress or ItemID must be included in the request. Mail could not be sent. The message has been moved to your drafts folder. Error Code: -19784

Cause

This issue occurs because of a known problem in the 14.3.2 update for Outlook for Mac 2011.

Resolution

To resolve this issue, install the 14.3.4 update for Outlook for Mac 2011. For more information about this update, and to download the file, go to the following Microsoft website: 
http://www.microsoft.com/en-us/download/details.aspx?id=38830

Workaround

To work around this issue, expand the local contact group before you send any email messages to the group.

Properties

Article ID: 2831887 - Last Review: May 18, 2013 - Revision: 3.0
Applies to
  • Microsoft Outlook for Mac 2011
Keywords: 
KB2831887

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