Windows 8 app tiles have an "x" in the lower right corner

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Article ID: 2832072 - View products that this article applies to.
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Symptoms

After you boot to the Windows 8 or 8.1 Start screen, you may find that some or all of the Windows 8 app tiles have an 'x' in the lower right corner. When you click one of the app tiles to start the app, you may see the following message:
This app can't open

Check the Windows Store for more info about <AppName>.
Go to the Store

Cause

This behavior can be the result of a problem or error when an app package was first installed or injected into the Windows 8 or 8.1 image, or it can be the result of out-of-date software.

Resolution

The issue may be resolved by just waiting several minutes, as the issue may be corrected by Windows.

If the issue is not corrected after several minutes, first try checking for Windows updates, as updating Windows may also correct the situation. To check for updates, do the following:
  1. Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.
  2. Tap or click Check now, and then wait while Windows looks for the latest updates for your PC.
  3. If updates are found, tap or click Install updates.
  4. Read and accept the license terms, and then tap or click Finish if the update requires it.

If updating Windows does not resolve the issue, you may be able to resolve this issue by either installing a new app from the Windows Store, or by reinstalling or updating existing apps. Doing this may update or fix a dependency that multiple apps rely on.

If this does not resolve the issue, you may have to contact your Original Equipment Manufacturer (OEM) that you purchased the PC from or contact Microsoft Support.

More information

If you are the individual or engineer creating the Windows image, you may want to closely monitor the injection of app packages to look for errors or messages that indicate that there was a failure. KB2813187 provides some of the logging and information that is used by the Windows Store Inbox Applications Diagnostics tool for troubleshooting Windows 8 apps and may be useful in your investigation.

This can also occur after you perform a refresh of the system by using Push Button Reset. For more information about Push Button Reset, see http://technet.microsoft.com/en-us/library/jj126997.aspx.

Properties

Article ID: 2832072 - Last Review: April 25, 2014 - Revision: 4.0
Applies to
  • Windows 8.1
  • Windows 8.1 Enterprise
  • Windows 8.1 Pro
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows 8.1 Pro for EDU
  • Windows 8.1 with Bing
Keywords: 
kbsurveynew kbtshoot kbexpertiseinter KB2832072

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