Article ID: 283412 - View products that this article applies to.
This article was previously published under Q283412
While you are using the Add Hardware Wizard to install a new modem, you may find that one of your COM ports is not in the list of available COM ports.
This behavior can occur if another program or service is holding that COM port open.
To work around this behavior, quit the program or service that is holding the COM port open, and then run the Add Hardware Wizard again.