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Error when you move a mailbox to a database in Exchange Server 2010: Could not find part of the path D:\Temp

  • Article
  • Applies to:
    Exchange Server 2010 Enterprise, Exchange Server 2010 Standard

Original KB number:  2834158

Symptoms

When you try to move a mailbox between mailbox databases in Microsoft Exchange Server 2010, you receive a message like this one:

Error: "Could not find part of the path D:\Temp"
Warning:
An unexpected error has occurred and a Watson dump is being generated: Could not find a part of the path 'D:\TEMP<filename>.tmp'.

Cause

This issue occurs because the path value of TEMP and TMP environment variables that are used by the Microsoft Exchange Information Store service to move the database is invalid.

Note

The Microsoft Exchange Information Store service uses the TEMP and TMP folders as temporary storage for various operations, such as message conversion and mailbox move operations.

Resolution

To resolve this issue, set the correct path for TEMP and TMP environment variables. The default path for TEMP and TMP environment variables is %Userprofile%\Temp.

For more information about how to the set correct path for TEMP and TMP environment variables, go to the following Microsoft TechNet website: How to Move the TEMP and TMP Directories