Article ID: 2837047 - View products that this article applies to.
Expand all | Collapse all


Assume that you click a URL to join an online meeting in Microsoft Lync for Mac 2011. In this situation, the meeting webpage opens, however, you cannot join the meeting and receive the following error message:
Unable to connect. Try connecting to the online meeting by using the Web browser that is currently open.

Note This issue occurs intermittently.


To resolve this issue, install one of the updates that are described in the following Microsoft Knowledge Base (KB) articles:
2844274 Description of the Microsoft Lync for Mac 2011 14.0.5 update

2836517 Description of the Microsoft Lync for Mac 2011 14.0.4 Hotfix 1

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Article ID: 2837047 - Last Review: June 5, 2013 - Revision: 2.0
Applies to
  • Microsoft Lync for Mac 2011
kbqfe kbfix kbsurveynew kberrmsg kbexpertisebeginner KB2837047

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from