Article ID: 2837674 - View products that this article applies to.
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Summary

This article describes the issues that are fixed in the Microsoft Word 2013 hotfix package that is dated December 10, 2013.

INTRODUCTION

Issues that this hotfix package fixes

  • When you open a Word document that contains lots of images in Word 2013, Word uses more memory than expected. Additionally, the scrolling performance is worse than expected.
  • Assume that you open a meeting request in a separate window in Outlook 2013. When you click Accept and then click Send Reply Now, Outlook crashes.

More information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix package, you must have Word 2013 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

After you install the hotfix package, follow these steps to resolve the issue in which Word uses more memory than expected and scrolling performance is worse than expected.
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Options\
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type UseSmallestImageCachingStrategy, and then press Enter.
  5. In the Details pane, right-click UseSmallestImageCachingStrategy, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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x86 version

Download information
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File nameFile versionFile sizeDateTime
Word2013-kb2837674-fullfile-x86-glb.exe15.0.4551.150819,252,1769-Nov-201308:17

Microsoft Windows Installer .msp file information
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File nameFile versionFile sizeDateTime
Word-x-none.mspNot Applicable42,921,9848-Nov-201310:23

Word-x-none.msp file information
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File nameFile versionFile sizeDateTime
Msword.olb15.0.4420.1017924,7926-Nov-201304:38
Pdfreflow.exe15.0.4551.15059,554,6086-Nov-201304:38
Winword.exe15.0.4551.15061,922,7206-Nov-201304:38
Wordcnv.dll15.0.4551.15056,312,6086-Nov-201304:38
Wordcnvpxy.cnv15.0.4454.100025,1686-Nov-201304:38
Wordconv.exe15.0.4454.100022,0966-Nov-201304:38
Wordicon.exe15.0.4551.15013,015,3366-Nov-201304:37
Wwlib.dll15.0.4551.150621,650,0806-Nov-201304:38

x64 version

Download information
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File nameFile versionFile sizeDateTime
Word2013-kb2837674-fullfile-x64-glb.exe15.0.4551.150822,438,6889-Nov-201310:34

Microsoft Windows Installer .msp file information
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File nameFile versionFile sizeDateTime
Word-x-none.mspNot Applicable46,104,5768-Nov-201310:07

Word-x-none.msp file information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Msword.olb15.0.4420.1017925,2886-Nov-201304:38
Pdfreflow.exe15.0.4551.150513,949,1046-Nov-201304:38
Winword.exe15.0.4551.15061,924,7686-Nov-201304:38
Wordcnv.dll15.0.4551.15068,291,4886-Nov-201304:37
Wordcnvpxy.cnv15.0.4454.100030,7846-Nov-201304:37
Wordconv.exe15.0.4454.100026,1926-Nov-201304:37
Wordicon.exe15.0.4551.15013,015,3366-Nov-201304:37
Wwlib.dll15.0.4551.150627,691,1686-Nov-201304:38
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References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2837674 - Last Review: December 12, 2013 - Revision: 1.0
Applies to
  • Microsoft Word 2013
Keywords: 
kbqfe kbsurveynew kbhotfixserver kbexpertiseinter kbhotfixrollup kbautohotfix kbhotfixallversions KB2837674

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