Article ID: 283768 - View products that this article applies to.
This article was previously published under Q283768
Microsoft Office offers a new, easy-to-use, crash-reporting tool called Application Error Reporting. If a Microsoft Office program crashes, the Application Error Reporting dialog box appears and requests your permission to send a detailed report of the problem over the Internet to Microsoft. Microsoft can then use this data to address the problem in future releases and product versions.
Note The report data that is sent to Microsoft is used for informational and reporting purposes only and is not forwarded to Microsoft Product Support. You may receive information about upgrades and service packs related to your product, but if you need to contact Microsoft Product Support directly, visit the following Microsoft Web site
http://www.microsoft.com/supportIf you do not want to have the technical data sent to Microsoft, click Don't Send.
One of the main concerns for Microsoft in developing the Application Error Reporting tool is protection of your privacy. This article contains information about the following:
Privacy and our customersWhen Microsoft, other technology companies, and most governmental bodies talk about privacy, they are referring to the collection and use of personal data (such as name, age, addresses, hobbies, and so on). This approach is in keeping with the privacy regulations of the European Union (EU) as well as the Fair Information Practice Principles of the Federal Trade Commission. To view the Fair Information Practice Principles, visit the following Federal Trade Commission Web site:
http://www.ftc.gov/reports/privacy3/fairinfo.htmWith the Application Error Reporting tool, the only data that is initially collected is technical data about the state of the program and your computer when the crash occurred. Your document (or any data contained in it) is not intentionally sent with the other report information. To ensure further security, the data that is collected is transmitted via a secure connection and is kept confidential and anonymous in a limited-access database.
In some cases, Microsoft may need to collect additional data, including user documents, in order to continue research on correcting a specific problem. However, before any data is collected, a message appears that clearly informs you about what data Microsoft needs to upload and allows you to cancel the transmission before any additional data is collected.
User notification and consentOne of the goals of Application Error Reporting is to clearly notify you any time information is being collected. In the Application Error Reporting dialog box, you are notified that the program will close and a report is being generated about the problem. At this point, you can choose to view the technical information contained in the report. You can then choose whether to send the report information to Microsoft. The dialog box also states that if you choose to send the application crash information, the information will be kept strictly confidential and private.
Data collection, use, and protectionYou may ask, "Why do companies collect personal information?" Microsoft does this for several reasons:
http://oca.microsoft.com/en/dcp20.asp?gssnb=1This policy provides additional information about Application Error Reporting objectives, what types of data are collected and not collected, and what Microsoft does with the collected data.
Data recoveryWith any software, it is very important that you save your work frequently. If a program crashes while you are working on a document (spreadsheet, presentation, and so on), it is possible that you may lose any work not previously saved. If you save your document frequently, you can recover all the work done until the last time you saved the document. Application Error Reporting will try to recover your work, but you should always save your work often.
Article ID: 283768 - Last Review: January 30, 2007 - Revision: 9.3
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