Article ID: 2840181 - View products that this article applies to.
Consider the following scenario:
You have a system running Windows 8, and this system has a Bluetooth adapter attached to it, or integrated into it. You are able to send files to other Bluetooth devices by right-clicking on a file, and choosing "Send to" > "Bluetooth device" from the context menu.
You then perform a Refresh on the system by going to the Settings charm > "Change PC Settings" > "General" > "Refresh your PC." After the Refresh has completed, you try to send a file via Bluetooth by right clicking on the file and going to "Send to."
However, "Bluetooth device" is no longer present in the "Send to" menu.
This issue occurs because the "Bluetooth device" shortcut may not have been restored to the "SendTo" folder during the Refresh.
To restore "Bluetooth device" to the "Send to" menu, add a shortcut to fsquirt.exe under the SendTo folder by following these steps:
There will now be a "Bluetooth device" shortcut present in the SendTo folder. If you right-click on a file, "Bluetooth device" will be present in the "Send to" menu, and you will be able to send files via Bluetooth.
This issue does not occur when a Reset is performed as opposed to a Refresh. Also, performing a Reset will restore the "Bluetooth device" option to the "Send to" menu.
For additional information regarding PC Refresh and PC Reset, please see the following link:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Contact us for more help
Connect with Answer Desk for expert help.