Bluetooth may be missing from the "Send to" menu after a Refresh on Windows 8

Article ID: 2840181 - View products that this article applies to.
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Symptoms

Consider the following scenario:

You have a system running Windows 8, and this system has a Bluetooth adapter attached to it, or integrated into it. You are able to send files to other Bluetooth devices by right-clicking on a file, and choosing "Send to" > "Bluetooth device" from the context menu.

You then perform a Refresh on the system by going to the Settings charm > "Change PC Settings" > "General" > "Refresh your PC." After the Refresh has completed, you try to send a file via Bluetooth by right clicking on the file and going to "Send to."

However, "Bluetooth device" is no longer present in the "Send to" menu.

Cause

This issue occurs because the "Bluetooth device" shortcut may not have been restored to the "SendTo" folder during the Refresh.

Resolution

To restore "Bluetooth device" to the "Send to" menu, add a shortcut to fsquirt.exe under the SendTo folder by following these steps:
  1. Go to the Desktop, and open up a File Explorer window. Or, from the Start screen, search for "File Explorer"
  2. Click on the address bar at the top of the File Explorer window (under the ribbon), and paste in the following location:
    %userprofile%\AppData\Roaming\Microsoft\Windows\SendTo
  3. Hit Enter, and File Explorer will move to the SendTo folder. Right click in the main pane of the window, and go to New > Shortcut.
  4. The Create Shortcut wizard will appear, and will ask you to provide the location of the item you want to create a shortcut to. Paste in the following location, and then hit Next:
    %windir%\system32\fsquirt.exe
  5. You will be prompted to provide a name for the shortcut. Type "Bluetooth device" as the name, and hit Finish.

There will now be a "Bluetooth device" shortcut present in the SendTo folder. If you right-click on a file, "Bluetooth device" will be present in the "Send to" menu, and you will be able to send files via Bluetooth.

More information

This issue does not occur when a Reset is performed as opposed to a Refresh. Also, performing a Reset will restore the "Bluetooth device" option to the "Send to" menu.

For additional information regarding PC Refresh and PC Reset, please see the following link:

http://blogs.msdn.com/b/b8/archive/2012/01/04/refresh-and-reset-your-pc.aspx

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2840181 - Last Review: April 16, 2013 - Revision: 2.0
Applies to
  • Windows 8
  • Windows 8 Pro
  • Windows 8 Enterprise
Keywords: 
KB2840181

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